Gangsta Casino - Депозиты игроков не обрабатываются.

Hello. I made several deposits on the 8th, and one of them, amounting to 99 euros, did not reach my gaming account. After that, I was told to wait until Monday, but by Monday they still hadn't checked. On the 9th, I made a couple more deposits, and one of them didn't go through. Then I blocked my account. After that, they stopped responding; the chat is blocked, and no one is replying to the email. Since my account is blocked, they should return my two deposits totaling 199 euros.

Здравствуйте.Я внёс несколько депозитов 8 числа один из них в размере 99 evro не поступил на игровой аккаунт, после чего мне сказали ждите до понедельника в понедельник они так и не проверили 9 числа я внёс есче пару депозитов и один не поступил потом я заблокировал свой аккаунт после этого они перестали отвечать чат блокируется а на письмо никто не отвечает.Раз мой аккаунт блокирован они должны мне вернуть мой 2 депозита в размере 199 евро

Dear Sergejs02,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Gangsta Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please explain what is the reason you blocked your account?
• Which payment method have you used to deposit in the casino?
• Is there proof your deposits weren't credited to the casino? Could you please share proof with me in the form of screenshots here or send the information to my email at tomas@casino.guru
• Could you please share with me your communication with the casino to support your case?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear casino guru

We are checked the information about this player and he's complaint and can say this:

This player had a large number of deposit attempts that went through during the day, and also on the 8th (this is the day the player is talking about), several deposits did not go through on the payment system side because the player did not complete the verification of this deposit

Since we did not receive them, they will be returned to the player within the timeframe specified by the bank and the player can find out about them at the bank

And the player's account was blocked at his personal request, for the reason "Addiction", which implies closing the account without the right to reopen

Thank you for your understanding and have a nice weekend

With respect , Gangsta casino!

Thanks for the update to the Gangsta Casino representative for clarification of the situation.

Dear Sergejs02,

Could you please comment on the casino's explanation? Have you contacted your bank and requested assistance regarding the deposits?

Please let me know.

Also, please check the resources below:

If you have accounts open in any other online casino I would like to call your attention to our Self-Exclusion Assistance Tool

https://casino.guru/global-self-exclusion-initiative/assistance-tool

This tool will make it easier for you to block your casino accounts across multiple gambling establishments simultaneously and is not affiliated with any specific casino. The Self-Exclusion Assistance Tool was designed to assist individuals who may be facing challenges with their gambling habits by helping them limit their access to gambling and reduce the potential for further harm.

As part of our Global Self-Exclusion Initiative, we've partnered with BetBlocker, a UK-registered charity providing a free service to support people worldwide. You can find more information about our initiative here

https://casino.guru/global-self-exclusion-initiative

and about BetBlocker here

https://betblocker.org/

BetBlocker, which supports seven languages, is quick and easy to install on multiple devices, taking just 2 minutes. Once installed, it blocks access to over 84,230 gambling websites and runs quietly in the background. The service can be used anonymously and helps individuals manage their access to gambling safely and appropriately, whether that means complete restriction or limiting access during vulnerable periods. 

Additionally, BetBlocker includes a list of 824 gambling information sites. These sites primarily inform users about and advertise gambling services. You can choose to include these sites in your restriction by ticking a box. However, if you have an ongoing complaint against a gambling operator, do not check this box, as it will prevent you from accessing the Casino.Guru website as well.

Above all, if gambling no longer brings you joy and is becoming a burden, it is highly advisable to seek professional assistance. I strongly recommend reaching out to centers in your country that specialize in addressing gambling problems. You can find some of these centers by referring to the following link

https://casino.guru/problem-gambling-help-centers

Dear Sergejs02,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.