GGBet Casino - Выигрыши игрока уменьшены.

Hi i was playing on GG.bet casino so i’m deposit 50 euro and i’m get 100% extra so total was 100 euro.So i’m playing and win several times so my ballance was 1158euro at this time ,after when i did wagering they cut all these money and instead of 1158euro i got 200euro how is that ???Whats a point then from bonuses,i’ll playing a with several casinos nothing like that ever happened.That’s disaster thanks

Dear Vova1983,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise which exact bonus has been activated in your account? Please forward your bonus history along with any relevant communication to petronela.k@casino.guru.

I have checked the active promotions on the website but didn’t find any Deposit bonus that would have 4x deposit maximum cash out.

https://gg.bet/en/news/bonuses

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Vova1983,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Thanks for that

i was deposit 50 euro and get 100%extra that’s it thanks

Have you tried communicating the issue with casino directly? Have you been advised why your winnings were capped?

Dear Vova1983,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.