IceBet Casino - Игрок считает, что вывод его средств задерживается.

The casino does not respond to messages.

I have answered every email and put passport photos and other information, but my repatriation is not coming.

Kasino ei vastaa viesteihin.

Olen vastannut jokaiseen sähköpostiin ja laittanut passikuvia ja muita tietoja muttei kotiutustani ei tule.

Dear Serppu,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

And if I ask something, they don't answer emails even though it says on their page that you can ask, and in the live chat they only say the same things as if it wasn't a human but a bot

Ja jos kysyn jotain niin he eivät vastaa sähköposteihin vaikka heidän sivulla lukee siitä että voi kysyä ja live chatissä sanotaan vain samoja asioita kuin ei olisi ihmistä vaan botti

Dear Serppu,

Have you received your withdrawal from the casino yet?

Dear Serppu,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.