K8 Casino - Средства игрока конфискованы.

In May 2024, I received the following message from the provider on k8 Casino and had my funds confiscated.

Message:

Dear Customer,

We have received a warning from the game manufacturer.

Your account has been checked for fraudulent activities and, as a result, withdrawals have been temporarily suspended.

Our site does not permit illegal gaming activities, so please ensure you are playing normally.

If such activities occur again, your account may be deducted or frozen. We ask you to play the games correctly.

↓

Hello, since the end of April you have been betting illegally on pachinko machines numbers 411, 118, 120, 184, and 484, leading to illegal profits amounting to ¥806,333.

The game provider will deduct this amount, and any further offenses will result in your account being deactivated.

However, I was merely pressing the play button and do not possess any fraudulent apps.

Could this situation possibly be resolved?

2024年5月に、k8カジノでプロバイダーから以下のメッセージが届き、資金を没収されました。

【以下】

お客様へ、

ゲームメーカーより警告がありました。

お客様のアカウントは不正行為がないかチェックされたため、一時的に引き出しができなくなっています。

私共のサイトは違法なゲーム行為を許可しておらず、正常にプレーしてください。

このような行為が再び発生した場合、アカウントが引き落とされたり、凍結されることもあります。 お客様におかれましては､正常にゲームをプレイしていただくようお願い致します。

　↓

こんにちは、あなたは4月末よりパチンコの411,118,120,184,484番台で違法行為によるベッティングを行い、

違法行為による利益が806,333円に達しました。

ゲームプロバイダはこの金額を差し引き、次に発覚した場合、あなたのアカウントを無効にします。

ですが、ただプレイボタンを押して見ていただけで、不正なアプリも持っていません。

なんとかなりますでしょうか？

Dear seimei20000,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise if you played any other games?
• Did you accumulate your winnings with or without an active bonus?
• Is this the only explanation you received from the casino? If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Christina,

We will answer your questions.

【①】

Can you tell us what other games you've played?

[A]

I have also played many pachinko and slots from the same provider, as well as video slots from other providers.

【②】

Have you won any money with or without an active bonus?

[A]

I used the bonuses that you get when you win a certain amount at pachinko or slots, such as rakeback, weekly bonuses, and monthly bonuses.

【③】

Is this the only explanation you've received from the casino?

[A]

no.

- Illegal activity has been detected on your account by the game hall. Illegal betting methods are being used on different machines.

・We received a warning from the game manufacturer. Our site does not permit illegal gaming activities, so we regret that we have had to deduct the funds from your account.

- An amount has been deducted because the game maker detected that you have placed a bet and therefore deducted illegal profits from the machine you played on.

- We have identified inappropriate gaming activities on your account and accounts on other platforms, and this website does not tolerate any illegal gaming activities. Please note that if you continue to play the same inappropriate games in the future, we will disable your account.

- As already mentioned in the notice, you are using fraudulent software to place bets.

- We have repeatedly stated that due to the limited information we can provide regarding gaming behavior, all we can do is advise players to play as normal.

・We can only provide the details provided by the relevant department.

No further information was given to us.

I inquired multiple times, but was repeatedly told that the provider had detected fraudulent activity and could not provide any further information.

They only told me that there was fraud, but did not tell me anything about the fraud. They also told me once or twice that I had used illegal software, but I do not have it. When I asked them when they had used it, they said they did not have any more information than that.

With pachinko, all you do is press the start button and watch, so there is nothing you can do from your side, and I don't understand why my funds were unilaterally confiscated without being told what was wrong.

Thank you very much for your cooperation.

親愛なるクリスティーナ様

ご質問に答えます。

【① 】

他にプレイしたゲームがあれば教えていただけますか?

【Ａ】

同じプロバイダーのパチンコやスロット、他のプロバイダーのビデオスロットも多数プレイしました。

【②】

有効なボーナスの有無にかかわらず、賞金を獲得しましたか?

【Ａ】

パチンコやスロットである程度獲得すると貰えるボーナス、レーキバックやウィークリーボーナス、マンスリーボーナスは使用していました。

【③】

これはカジノから受け取った唯一の説明ですか？

【Ａ】

いいえ。

・ゲームホールによってあなたのアカウントに対する違法行為が検出されました。異なるマシンでの違法な賭け方法が使用されています。

・ゲームメーカーより警告がありました。私共のサイトは違法なゲーム行為を許可しておらず、大変恐縮ではございますが、アカウント残高を差し引かせていただきました｡

・ゲームメーカーがあなたが賭けを行ったことを検出したため、あなたがプレイしたマシンから違法な利益が差し引かれたため、金額が差し引かれました。

・お客様のアカウントおよび他のプラットフォームのアカウントに不適切なゲーム行為があることを確認しており、この Web サイトはいかなる違法なゲーム行為も容認しません。あなたが今後再び同じ不適切なゲームをするとあなたのアカウントを無効にしますので、ご了承ください。

・通知に既に記載されていますが、賭けを行うために不正なソフトウェアを使用しています。

・ゲーム行為に関しては提供できる情報が限られているため、通常通りプレイするようアドバイスすることしかできないことを何度もお伝えしてきました。

・当社が提供できるのは、関連部門から提供された詳細のみです。

それ以上の情報は私たちには与えられませんでした。

何度も問い合わせましたが、プロバイダーが不正行為を検出したこと、それ以上の情報は提示できない、という事の繰り返しでした。

不正があったとしか伝えられず、不正の内容は一切伝えてくれません。一度か二度、不正なソフトの使用も告げられましたが、持っていません。いつ使ったのかと聞いてみたら、それ以上の情報はありません、との事でした。

パチンコはスタートボタンを押して見ているだけなので、こちら側から何かをする事は出来ませんし、不正の内容を告げられずに資金を一方的に没収された事に納得がいきません。

どうか、宜しくお願い申し上げます。

Thank you very much, seimei20000, for your cooperation. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello seimei20000,

I'm Michal, and I have taken over your complaint. I have reviewed your case and will contact the casino to shed more light on this matter.

We would like to invite K8 Casino to join the conversation.

Dear K8 Casino,

Kindly provide me with any evidence supporting the alleged violations of your terms and conditions of which the player is being accused. Please forward the information and the supporting evidence to me at michal.k@casino.guru

Dear Michal,

Thank you very much.

I have asked K8 Casino many times to show me evidence of fraud, but all I have received is a response like "The game provider detected it, and they can't give you any more information," so I am very grateful.

I repeat, I do not have any illegal software, and due to the nature of the game of pachinko, I simply pressed the play button and watched.

Michal 様

誠にありがとうございます。

K8カジノには、何度も不正の証拠を見せてくださいと伝えましたが、「ゲームプロバイダーが検知したもので、それ以上の情報は伝えられません」というような回答しか得られませんでしたので、大変感謝しております。

繰り返しますが、不正ソフトなどは持ってもいませんし、パチンコというゲームの性質上、プレイボタンを押して見ていただけです。

I have read the K8 Casino terms and conditions. I think the clause you are having doubts about is the following:

①I don't even have any of the malicious software listed here. If it was detected, please let me know how it was detected.

↓

You may not use any method, technique or hardware device that utilizes unauthorized software in connection with fraud, collusion, fixing or any other illegal activity or while participating in games with third parties. We reserve the right to void any bets if such activity is committed.

②I don't have any programming equipment. If you say it was detected, please let me know how it was detected.

↓

3.8.K8.io prohibits players from colluding to cheat and does not allow any type of robots or programmed equipment to participate in the games.

3) You said that if a player's betting patterns indicate an abuse of the system, is this also suspected? How can someone cheat on a game where there are no easy games to win and all you do is press the start button and watch? Even if it were possible to cheat on a game, isn't it bad to leave it in such a state?

↓

10.2. K8.io reserves the right to limit, cancel and reject bets if they are excessive or if a player's betting patterns indicate abuse of the system.

3) There may be cases where there is a reasonable reason, but the provider simply says that it has detected it, without explaining what it was or why. Isn't this a violation of their terms and conditions?

↓

13.1 If you breach any provision of these Terms of Use, or if we have reasonable grounds to suspect that you have breached these provisions, we reserve the right to open, suspend or close your Account, or any funds to redeem winnings, may be used to cover any damages owed by you.

The games of the specified providers are restricted and cannot be played, but you can still play games of other providers at K8 Casino and make deposits and withdrawals. Is that the case?

K8カジノの利用規約を読みました。疑われているのは下記の条項だと思うのですが…

①ここにあるような不正なソフトウェアなど持ってさえいません。検知されたというなら、どう検知されたのかを知らせてください。

　↓

2.14. お客様は、詐欺、共謀、固定、またはその他の違法行為に関与して、または第三者とゲームに参加している間、不正なソフトウェアを利用した方法、技術、またはハードウェア デバイスを使用でません。 当社は、そのような行為が行われた場合、あらゆるベットを無効にする権利を留保します。

②プロラム設備なんて持ってもいません。検知されたというなら、どう検知されたのかを知らせてください。

　↓

3.8.K8.io はプレイヤーが共謀して不正行為を行うことを禁止しており、いかなる種類のロボットおよびプログラム設備でゲームに参加することを許可しません。

③ プレイヤーの賭けのパターンがシステムの悪用を示している場合、とありますが、これも疑われていますか？　当たりやすいゲーム数もなく、スタートボタンを押して見ているだけのゲームでどうやったら不正が出来ると言うのですか？　もっとも、不正が出来る状態のゲームだったとしても、そんな状態のゲームを置いておくのも悪くないですか？

　↓

10.2. K8.io は、賭けが過剰である場合、またはプレイヤーの賭けのパターンがシステムの悪用を示している場合、賭けを制限、キャンセル、および拒否する権利を留保します。

③合理的な理由がある場合とありますが、プロバイダーが検知したと言うだけで、その内容や理由は全く説明されていませんが、規約違反ではないですか？

　↓

13.1. お客様が本利用規約のいずれかの条項に違反した場合、またはお客様がこれらの条項に違反したと疑う合理的な理由がある場合、当社はお客様のアカウントの開設、一時停止、閉鎖する権利を留保します。または賞金を送金への資金は、お客様が支払うべき損害賠償のために使用される可能性があります。

指摘されたプロバイダーのゲームは制限されて出来なくなっていますが、K8カジノのそれ以外のプロバイダーのゲームは出来ますし、入金と出金も出来ます。そういうものなんですか？

Then, without any description of what the fraudulent activity was, one day suddenly,

You cheated, but we can't tell you how, so we can only tell you to play fair.

Isn't that a bit too tyrannical?

It would be different if it was a slot machine or something like that, where there are advantageous numbers of games, but the game you pointed out had no such thing. Doesn't it seem impossible to cheat even if you use software?

それから、何が不正行為なのかという記載が一切なく、ある日突然、

あなたは不正をしましたが、その内容は伝えることはできないので、正しくプレーしてとしか言えません。

というのは横暴すぎませんか？

有利なゲーム数があるパチスロなどでならまだしも、指摘されたゲームはそんなものが一切ないゲームでした。ソフトを使っても不正など不可能な気がするのですが？

We barely know what the fraudulent activities were that led to the confiscation. And yet the funds are confiscated. Isn't that too much?

没収の原因となった不正行為が何だったのか？　殆ど知らされていません。それで資金は没収って、酷すぎませんか？　

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear seimei20000,

I would like to inform you that I have successfully contacted the casino representative and am currently awaiting details regarding your case. I will extend the timer by an additional three days and will update you as soon as I receive further information.

Dear Michal Knight,

thank you.

Thank you very much.

親愛なるMichal Knight様

ありがとうございます。

宜しくお願い致します。

We have checked with amigo for more details. Unfortunately, they don’t have the record for this player’s case anymore since the game providers usually don’t keep the record for so long. So we don’t have detailed proof, but we did collect some points of evidence about the player profile that we would like to share:.

K8 has always been operating with a sense of responsibility toward both our partners and players. However, regarding the case mentioned, I would like to present the following points that may be of help to you:

1. As the player mentioned, the Pachinko game may seem like a simple process of pressing buttons, watching, and waiting. However, if it were truly that simple, then Pachinko strategy guides wouldn't remain so popular. Due to the unique nature of the game, we are unable to provide more detailed information as a risk control measure. We have encountered many players who attempt to understand the mechanics through "inquiries" in order to better exploit the system.

2. The player also mentioned that they play the same game provider’s games on other operators. In that case, they should understand that the game provider treats all operators equally, it just so happened that it was on K8 that the user was found to be engaged in irregular activities.

3. Whether it’s the game provider or the K8 platform, we do not place any restrictions on users who legitimately win and withdraw their funds. You can review our history of cooperation. We have never defaulted on payments to winners, no matter the amount. In fact, the amount involved with this player is not significant, and neither we nor the game provider have any reason to spend so much time and effort just to confiscate this fund.

4. The user frequently utilised our safe deposit feature in an attempt to turn the Pachinko machine more often with zero funds, aiming to profit from it. Moreover, the gaming hall only retains historical data for a few months. If the incident occurred on May 7th, why did the user wait until the end of August to bring to light their case?

We would like to reiterate that K8 maintains a zero-tolerance policy towards any form of user misconduct or cheating. We hope this information gave you a better understanding of the actions that were taken.

K8 Casino

to whom it may concern

There are a few things that seem puzzling to me and there are some significant differences, so I would appreciate an explanation.

① [Your company's response]

We have checked with Amigo for more details. Unfortunately, we no longer have any records of this player's case, as game providers usually do not keep records for such a long time.

↓

[This question]

Is "amigo" the game provider? Is there any information about it?

Can I check my betting history on the site?

Your terms and conditions ( https://k8.io/serviceRules/ ) also state that if a player's account is closed, information related to the account will be retained for a minimum of 6 years. This information includes the player's name, address, phone number, email and account transaction details.

But what does it say?

② [Your company's response]

As players have stated, the game of pachinko may seem like a simple process of pressing a button, watching and waiting, but if it really was that simple, pachinko strategy guides wouldn't be so popular.

↓

[This question]

It would be one thing if I could actually touch the machine and move it, but I just pressed the button that said "Game Start 100 Times" or "Game Start 200 Times" and looked at my smartphone or slept. I have stopped once to think about trying another machine, but I can't touch the machine, and unlike pachislots, there are no advantageous zones, so how is this a strategy?

Your company says that "I illegally bet on pachinko machines 411, 118, 120, 184, and 484, and made 806,333 yen in illegal profits," but I also played many other machines. Was that okay? Incidentally, I lost a lot, you know? That may not be relevant, though.

Why are these five machines, which bets are fraudulent when you look at the betting history, and how did you calculate the 806,333 yen? Please explain that.

You say you can't provide detailed information, but you do have the price. If you have the betting history, you can tell me which bed it is, right?

Also , isn't it irrelevant this time whether the strategy is popular with the public?

③【Your company's response】

Due to the specific nature of the game, we are unable to provide detailed information as a risk management measure.

↓

[This question]

To borrow most of the words from the Casino Guru website ( https://jp.casino.guru/fair-gambling-codex-for-casinos ), is K8 Casino a "fair and safe casino"?

But this time it's not fair at all.

You're being accused of committing crimes you didn't do, and yet you're being restricted without even being told what they were ?

Also, I hate to say it like it sounds like I'm cheating, but as stated on the Casino Guru website, isn't it the casino's responsibility to technically enforce all the rules so that players don't violate them without realizing it ?

Let's say for the sake of argument that I was cheating without realizing it.

Still, am I the only one at fault?

Isn't it a problem to expose a machine in an incomplete state where detailed information cannot be disclosed?

The following are excerpts from overseas land-based casino compliance and the minutes of Japan's IR bill, but if licensed by the GCB, the following is likely to be the same.

- Casinos should be responsible for providing a fair and transparent gaming environment.

- It should be mandatory to display the game rules and payout odds.

For example, if it's a card game, wouldn't you tell players in advance that marking cards is not allowed?

The following is an excerpt from the Casino Guru website.

- Illegal manipulation of slot machines requires the player to be present, which is why online casinos are so safe.

- Strictly speaking, exploiting bugs to win at slot machines is not cheating or illegal.

But I don't know about any bugs.

And it's impossible to remotely cheat slots, at least for me. I don't have the knowledge.

I have a question. Are there any bugs in the machines that were actually used in Japanese arcades until recently? I've heard that there was a strategy to beat the machines after about 10 years had passed since they were removed.

You say that the provider detected it, but is there zero chance that it was detected because the way it was rotated (not the way it was turned) was coincidentally similar?

④ [Your company's response]

We encountered many players trying to understand how the system worked through "inquiries" in order to make better use of it.

↓

[This question]

What do you mean by "Contact Us"? Group chat? Support?

Does "system" and "mechanism" refer to fraud?

⑤【Your company's response】

The player also mentioned that he plays games from the same game provider on other operators too, in which case it should be understood that the game provider treats all operators equally, and it just so happens that it was on K8 that the user was found to be cheating.

↓

[This question]

I've done it on other sites, but is that not allowed?

It is not clearly stated in your terms and conditions ( https://k8.io/serviceRules/ ). I liked your pachinko screen because it was easy to see, but I wanted to play video slots from providers that you do not handle, so I went to other sites many times. I remember playing pachinko on other sites as if I was playing Pragmatic Play's video slots on other sites. Was that the problem? If so, shouldn't it be clearly stated? I wouldn't have done it if it had been written in an easy-to-understand way?

⑥【Your company's response】

We do not impose any restrictions on users withdrawing legitimately won funds, whether from the game provider or the K8 platform.

↓

[This question]

I repeat, I have not cheated in any way, and I don't know how to do it. In other words, I won legitimately, so please don't restrict me.

If money is to be confiscated, it is the responsibility of a fair and healthy casino to disclose the time and details of the fraud . They should explain when and who did what, and impose restrictions after mutual consent. I think it is natural to inform them even if it is not a court case, but what do you think?

⑦【Your company's response】

Take a look at our cooperation history: we have never failed to pay a winner, regardless of the amount.

In reality, the amounts involved for this player are not significant and there is no reason for either us or the game provider to spend so much time and effort just to confiscate this money.

↓

[This question]

I'm neglecting this time.

I understand that you want to say that you will not tolerate fraud, regardless of the amount, but confiscating money without a legitimate reason is fraud .

I'd be lying if I said this amount wasn't important to me.

However, this time I am just as angry about being accused of committing a crime that I had never thought about and that I never actually did.

Of course I would like my winnings returned, but I would also really like an apology .

⑧【Your company's response】

Users frequently made use of our safe deposit box feature in order to spin pachinko machines with zero capital.

↓

[This question]

Isn't it wrong to have a problem with the use of a system that you provided?

Is it weird to think, ``I'll stop playing the game after spending a certain amount of money,'' and then ``I'll deposit the money for now because there'll be a fee if I withdraw and then deposit it again''?

What does it mean to play pachinko with zero capital?

⑨【Your company's response】

Additionally, the game hall only keeps historical data for a few months.

↓

[This question]

In this information society, this data is only three and a half months old.

Furthermore, according to the information on your website ( https://k8.io/serviceRules/ ), isn't it the case that account-related information is retained for at least six years?

You can also see your betting history, so why not check that out as well?

10. Your company's response

If the incident occurred on May 7th, why did the user not disclose it until the end of August?

↓

[This answer]

Up until about a month ago, I continued to contact your live support. No matter how many times I contacted them, I only received a message that the details could not be disclosed.

Since there was nothing wrong with the matter and I had no regrets, I decided to take the matter to court and sought out a free consultation, where someone told me about the existence of a dispute resolution system. It took me a while to figure out how to file a lawsuit.

Currently, Curaçao Gaming Control Board (GCB)

I'm also asking if it would be better to contact them.

11. Your company's response

We would like to reiterate that K8 maintains a zero tolerance policy towards any form of user abuse or misconduct, and we hope this information provides you with a better understanding of the measures that have been taken.

↓

[This question]

I think it is much more unfair to label someone as evil when they have not actually done anything, and then unilaterally impose restrictions on them without disclosing the details of their wrongdoings.

Thank you for your reply.

K8カジノ

ご担当者　様

　幾つか不思議に思えて仕方がなかったり、かなり相違がある点があるので、ご説明いただきたいです。

①【御社のご回答】

詳細について、amigo に確認しました。残念ながら、ゲーム プロバイダーは通常、記録をそれほど長期間保存しないため、このプレーヤーのケースに関する記録はもうありません。

　↓

【こちらの疑問】

　"amigo"とはゲームのプロバイダーですか？　どこかに記載がありますか？

　ベット履歴はサイトで確認できますよ？

　御社の規約（https://k8.io/serviceRules/）にも、プレーヤーのアカウントが閉鎖された場合、アカウントに関連する情報は最低 6 年間保持されます。 この情報には、プレーヤーの名前、住所、電話番号、電子メール、アカウント取引の詳細が含まれます、

とありますが？

②【御社のご回答】

　プレイヤーが述べたように、パチンコゲームはボタンを押して、見て、待つという単純なプロセスのように見えるかもしれません。しかし、本当にそれほど単純なら、パチンコの攻略ガイドはそれほど人気がないでしょう。

　↓

【こちらの疑問】

　実際に台を触って動かす事も出来るならまだしも、"ゲームスタート100回"とか"ゲームスタート200回"というボタンを押して、スマホを見ていたり寝ていたりしただけです。一旦止めて他の台にしようかとストップした事もありますが、台に触れる事も出来ず、パチスロと違って有利区間もないのに、どこが攻略なのですか？

　御社は、「パチンコの411,118,120,184,484番台で違法行為によるベッティングを行い、違法行為による利益が806,333円に達しました」と仰いますが、他の台も多数プレイしました。それは問題なかったのですか？　因みに私、ものすごく負けてますよ？　それは関係ないのかも知れませんが。

　なぜこの５台で、ベット履歴で見るとどのベットが不正で、どういう計算で806,333円なのか？　そこを説明してください。

　詳細な情報は提供出来ないと仰いますが、金額は出ています。ベット履歴があれば、どのベッドかは伝えられますよね？

　それから、世間で攻略に人気があるかどうかは、今回、関係ないのではないですか？　

③【御社のご回答】

　ゲームの特殊性のため、リスク管理対策として詳細な情報を提供することはできません。

　↓

【こちらの疑問】

　Casino GuruのHPに記載されている言葉（https://jp.casino.guru/fair-gambling-codex-for-casinos）をほぼお借りしますが、K8カジノは"公平かつ安全なカジノ"ですよね？

　ですが、今回の事は全く公平ではありません。

　やってもいないのに悪事を働いたと言われ、しかもその内容を一切知らされずに制限だけを課されているんですよ？

　それから、こういう言い方をするとまるで私が不正をやったみたいで嫌なのですが、Casino Guru HP に記載されている通り、プレイヤーが気づかず規約違反をすることがないように、全ての規約を技術的に適用するのもカジノ側の責任ではありませんか？

　百歩譲って、私が気づかずに不正を行なってしまっていたとしましょう。

　それでも私だけが悪ですか？

　詳細な情報を開示できない、不完全な状態のマシンを公開にする事は問題ではないのですか？　

　以下は海外のランドカジノのコンプライアンスや日本のIR法案議事録からの抜粋ですが、GCBにライセンスしてあるのならば、以下は同じだと思われます。

・カジノは公平で透明なゲームプレイ環境を提供する責務を負うべきである。

・ゲームのルールや支払いのオッズなどの表示が義務付けられるべきである。

　例えばカードゲームなら、カードに印をつけるのはNGとか、事前に伝えませんか？

　以下は、Casino GuruのHPからの抜粋です。

・スロットマシンの違法操作はプレイヤーがその場にいないといけないため、オンラインカジノは安全なのです。

・バグを利用したスロット攻略は厳密にいうと不正行為や違法行為ではない。

　ただ、私はバグなんてそもそも知らないです。

　それに、遠隔でのスロットの不正など、少なくとも私には不可能です。知識がありません。

　逆に質問したいです。近年まで日本の遊技場で実際に使われていた機種にバグなんてあるんですか？　台が撤去された後で10年くらい経ってから、実はこういう攻略法があった、みたいな話は聞いた事がありますが。

　プロバイダーが検知したと仰いますが、回り方（回し方ではない）が偶然似ていて検知される可能性はゼロですか？

④【御社のご回答】

　システムをより有効に活用するために、「問い合わせ」を通じて仕組みを理解しようとするプレイヤーに多く遭遇しました。

　↓

【こちらの疑問】

　"問い合わせ"とは何のことですか？　グループチャットの事ですか？　サポートの事ですか？

　"システム"、"仕組み"というのが不正の事ですか？

⑤【御社のご回答】

　プレイヤーは、同じゲームプロバイダーのゲームを他のオペレーターでもプレイしているとも言っていました。その場合、ゲームプロバイダーはすべてのオペレーターを平等に扱っていることを理解すべきであり、たまたまユーザーが不正行為を行っていたことが発覚したのは K8 上だったということになります。

　↓

【こちらの疑問】

　他のサイトでもやった事はありますが、NGなのですか？

　御社の規約（https://k8.io/serviceRules/）には明記されていません。御社のパチンコの画面が見やすくて気に入っていたのですが、御社が扱っていないプロバイダーのビデオスロットがやりたくて別のサイトに何度も行きました。Pragmatic Playのビデオスロットを他のサイトでもプレイする感覚で、別のサイトでもパチンコをプレイした記憶があります。それが問題だったのですか？　そうなのであれば、確実に明記が必要なのではありませんか？　分かりやすく書いてあればやりませんでしたよ？　

⑥【御社のご回答】

　ゲームプロバイダーであれ、K8 プラットフォームであれ、合法的に勝利して資金を引き出すユーザーに対して、当社はいかなる制限も課しません。

　↓

【こちらの疑問】

　何度も伝えますが、私はいかなる不正もしていません。やり方も知りません。つまり、合法的に勝利しましたので、制限を課さないでください。

　金銭を没収するのであれば、不正の時間と内容を提示するのが公平で健全なカジノの責任だと思われます。いつ誰が何をしたから、と伝えて、お互いに納得した上で制限を課す。裁判でなくても伝えるのが当然だと思いますが、いかがでしょうか？

⑦【御社のご回答】

　当社の協力履歴をご覧ください。当社は、金額に関係なく、勝者への支払いを怠ったことはありません。

　実際、このプレイヤーに関わる金額は重要ではなく、当社もゲームプロバイダーも、この資金を没収するためだけにこれほど多くの時間と労力を費やす理由はありません。

　↓

【こちらの疑問】

　今回は怠っています。

　金額の大小を問わず不正は見過ごさないと仰りたいのでしょうが、正当な理由なしに金銭を没収する方が不正です。

　私にとっては、この金額が重要でないと言ったら嘘になります。

　ただ今回は、全く考えてもいなかった、事実やってもいない悪事を働いたと言われた事にも同じくらい腹を立てています。

　勝利金の返却は当然ですが、併せて謝罪もしていただきたいと言うのが本音です。

⑧【御社のご回答】

　ユーザーは、資金ゼロでパチンコ台を回すことを目的に、当社の貸金庫機能を頻繁に利用していました。

　↓

【こちらの疑問】

　そちらが用意したシステムを使った事を問題視するのは間違っていませんか？

　後いくら使ったらゲームをやめよう、出金してまた入金するのは手数料が掛かるから一旦預けておこう、と言うのはおかしいですか？

　資金ゼロでパチンコを回す、と言うのはどういう意味ですか？

⑨【御社のご回答】

　さらに、ゲームホールは履歴データを数か月間しか保持していません。

　↓

【こちらの疑問】

　この情報社会で、たかだか３ヶ月半前のデータですよ？

　しかも御社のHP記載の情報（https://k8.io/serviceRules/）によれば、アカウントに関連する情報は最低 6 年間保持されるのではないのですか？

　ベット履歴も見られるのでそちらも参照すれば宜しいのではないですか？

⑩【御社のご回答】

　事件が5月7日に発生した場合、ユーザーはなぜ8月末まで事件を公表しなかったのでしょうか。

　↓

【こちらの回答】

　１ヵ月ぐらい前までは、御社のライブサポートに問い合わせを続けていました。何度伺っても、詳細は開示出来ないとのメッセージしか返ってきませんでした。

　事実も後ろめたさも全くないので裁判所に訴えようと思い無料で相談していたところ、紛争解決システムの存在を教えてもらいました。訴え方のプロセスを知るのに時間が掛かってしまいました。

　現在は、Curaçao Gaming Control Board (GCB)

にも問い合わせた方が良いのかを聞いています。

11【御社のご回答】

　K8 は、いかなる形態のユーザーによる不正行為や不正行為に対しても、一切容認しない方針を維持していることを改めて強調します。この情報によって、講じられた措置についてよりよく理解していただけたと思います。

　↓

【こちらの疑問】

　事実何もしていない人間を悪だと決めつけた上に、悪事の内容は開示せず、課する制限の内容だけを一方的に押し付ける方がよっぽど不正だと思っています。

　ご回答、宜しくお願い致します。

P.S.

The terms of the Curacao Online Gaming License [1] are listed on the website of the GCB (Curaçao Gaming Control Board), under which K8 Casino is licensed. https://portal.gamingcontrolcuracao.org/page/license-conditions

I would like you to provide some excerpts from the documents and answer my questions after referring to them.

I believe that these are conditions that must be observed by licensees who deal in video slots, pachinko, and pachislot games, in other words, online casinos .

The following seven clauses are of interest.

↓

Excerpt from Article 6 "Safe and Secure Environment"

①The licensee shall ensure that players are playing in a safe and secure environment at all times .

4) The licensee shall ensure that the entirety of its operations are carried out by persons of impeccable conduct .

Thoughts after reading this license

↓

The five machines that were pointed out this time were all pachinko machines, and moreover, they were machines that did not have advantageous zones, so I was just playing them on a whim, thinking that I wanted to play this machine today, or that this one seemed more likely to pay out. And yet, I was suddenly accused of cheating, so I can't say that it was a safe and secure environment at all. I was accused of cheating when I didn't, and they said they couldn't disclose the details. It's hard to say that my actions were blameless.

Excerpt from Article 7 "Equipment and Application Software"

①Licensees must have gaming equipment and application software that have been demonstrated to comply with international standards or have had their information security and integrity tested by an independent qualified institution approved by the GCB .

Thoughts after reading this license

↓

How can there be any gaps for cheating when gaming equipment and application software have been proven to comply with international standards and have been tested for information security and integrity by an independent, qualified body approved by the GCB? Pachinko has been proven and tested, right?

Excerpt from Article 10 "Games"

①All remote gambling games owned by licensees must be certified for soundness and integrity by an independent testing agency.

②Licensees must ensure that all remote gambling games offered by third-party providers and offered to players are certified by an independent testing agency .

Thoughts after reading this license

↓

This is a machine that has been certified and verified for soundness and integrity by an independent testing agency, right? This makes me think more and more that cheating is impossible.

Excerpt from Article 11 "General Conditions"

①The licensee must always provide its general terms and conditions to the players.

② The Terms of Use shall be written in a clear, understandable manner in the language in which the Game is available and shall leave no ambiguity.

③In any case, the general terms and conditions must include provisions on the following matters:

d. Conditions under which your Player Account may be closed or access suspended

e. Conditions under which a player's deposits and winnings distributions may be suspended, voided or cancelled;

Thoughts after reading this license

↓

It says that the conditions for account closure and winnings confiscation should be clearly stated. There are no terms of use for pachinko, and the details of the allegedly illegal acts that led to confiscation are not explained. Aren't they not meeting the license conditions?

Excerpt from Article 12 "Complaint Handling"

Licensees must provide a transparent, simple and free procedure for handling player complaints, at least via electronic contact.

② The procedure referred to in paragraph 1 shall, in all cases, be as follows:

d. The complainant will be notified in writing of the findings, with properly substantiated reasons and supporting documentation .

e. Complaints will be dealt with as soon as possible, but in any event within eight weeks .

f. The complainant shall be given clear and conspicuous notice of the outcome of any investigation under d above.

Thoughts after reading this license

↓

I have a right to be informed in writing of the findings, with properly substantiated reasons and clear and unambiguous documentation to back them up. Shouldn't you be saying that you can't disclose details due to the unique nature of the game ? I think there is a problem with publishing a machine that you can't disclose information about.

Excerpt from Article 13 "Administrative Obligations"

①License holders must keep separate records in respect of licensed gambling.

② The licensee must keep the records referred to in paragraph 1 in such a manner that the licensee's rights and obligations, and the rights of the players, are clear at all times and that requests from the GCB regarding data necessary for the purpose of monitoring compliance with the LBH provisions can be answered within a reasonable period of time.

Thoughts after reading this license

↓

You said that the provider doesn't store the data, but shouldn't the casino store it?

Excerpt from Article 14 "Public Information"

Licensees must provide access to accurate, up-to-date and publicly accessible information in the player's user interface, including the following information :

h. The remote gambling games offered by the licensee (including the rules of the games , the odds of winning, the method of determining the odds, and, where possible, the payout percentages);

Thoughts after reading this license

↓

Surely the rules of any game include things you can't do? If you clearly state what's prohibited, no one will do it because they don't want their items to be confiscated. Surely this will also prevent people from doing things without realizing it?

Thank you for your reply.

追伸

　K8カジノがライセンスを取得されている、GCB（Curaçao Gaming Control Board）のHPに記載されております、「キュラソーオンラインゲームライセンスの条件」（CONDITIONS TO CURACAO ONLINE GAMING LICENSE [1]）https://portal.gamingcontrolcuracao.org/page/license-conditions

より文書を抜粋し、それらを参照した上で質問にお答えいただきたく存じます。

　ビデオスロットやパチンコ・パチスロを扱うライセンス取得者、つまりオンラインカジノ側が守らなければならない条件だと思っています。

以下、７つの条項が気になります。

　↓

第６条「安全で安心な環境」より抜粋

①ライセンス取得者は、プレーヤーが常に安全で安心できる環境でプレーしていることを保証するものとします。

④ライセンス取得者は、その業務全体が非の打ちどころのない行為を行う者によって行われることを確保するものとする。

このライセンス条件を読んで思うこと

　↓

今回指摘された５機種はどれもパチンコで、しかも有利区間の存在しない機種だったので、私はただ、今日はこの台がやりたいとか、なんかこっちの方が出そうだ、とかいう思いつきだけでプレイしていただけでした。それなのに、突然不正をしたといわれているのですから、安全で安心できる環境とは一切言えません。やってもいないのに不正を働いたと言われた上、内容は開示できないと言う。どこが非の打ちどころのない行為とは言い難いです。

第７条「機器およびアプリケーションソフトウェア」より抜粋

①ライセンス取得者は、国際基準に準拠していることが実証されているか、GCB が承認した独立した資格のある機関によって情報のセキュリティと整合性がテストされたゲーム機器とアプリケーション ソフトウェアを持っている必要があります。

このライセンス条件を読んで思うこと

　↓

国際基準に準拠していることが実証されているか、GCB が承認した独立した資格のある機関によって情報のセキュリティと整合性がテストされたゲーム機器とアプリケーション ソフトウェアに、不正を働ける隙間なんて存在するのですか？　パチンコもきちんと実証やテストを受けたんですよね？

第１０条「ゲーム」より抜粋

①ライセンス取得者が所有するすべての遠隔ギャンブルゲームは、独立した試験機関によって健全性と完全性が認定されなければなりません。

②ライセンス取得者は、第三者プロバイダーによって提供され、プレイヤーに提供されるすべてのリモートギャンブルゲームが、独立した試験機関によって認定されていることを確認する必要があります。

このライセンス条件を読んで思うこと

　↓

独立した試験機関によって健全性と完全性が認定され、認定されている機械なんですよね？　ますます、不正など不可能なのではないかと思ってきます。

第１１条「一般条件」より抜粋

①ライセンス取得者は、その一般的な利用規約を常にプレーヤーに提供する必要があります。

②利用規約は、ゲームが利用可能な言語で明確かつ理解しやすい方法で記載され、曖昧さが残らないものとします。

③いかなる場合でも、一般条件には以下の事項に関する規定が含まれていなければなりません。

　d.プレイヤーアカウントが閉鎖される、またはアクセスが停止される条件

　e.プレイヤーの入金および賞金の分配が停止、無効化、またはキャンセルされる条件

このライセンス条件を読んで思うこと

　↓

アカウントが閉鎖される条件も、賞金が没収される条件も、きちんと明記するようにとあります。パチンコについての利用規約はどこにも載っていないし、没収の条件となった不正だと言われている行為の内容も伝えられていません。ライセンスの条件を満たしていないのではないですか？

第１２条「苦情処理」より抜粋

①ライセンス取得者は、少なくとも電子的に連絡が取れる、プレイヤーからの苦情を処理するための透明でシンプルかつ無料の手順を提供しなければなりません。

②第一項に規定する手続は、いかなる場合においても、次のとおり規定する。

d.苦情申立人は、調査結果について適切に裏付けられた理由と裏付けとなる文書を添えて書面で通知される。

e.苦情はできるだけ早く、遅くとも8週間以内に処理されます。

f.申立人は、上記dに基づく調査結果を明確かつ明瞭に通知される。

このライセンス条件を読んで思うこと

　↓

私には、調査結果について適切に裏付けられた理由と裏付けとなる、明確かつ明瞭な文書を添えて書面で通知される権利があるとの事です。ゲームの特殊性により詳細は開示できないと仰ってはいけないのではないですか？　やはり、情報を開示できない機械を公開している事にも問題はあると思います。

第１３条「行政上の義務」より抜粋

①ライセンス保有者は、ライセンスを受けたギャンブルに関して個別の記録を保持する必要があります。

②ライセンス取得者は、第 1 項で言及されている記録を、ライセンス取得者の権利と義務、およびプレーヤーの権利が常に明確であり、LBH の規定の遵守を監視する目的で必要なデータに関して GCB からの要求に合理的な期間内に応じることができるような方法で保管する必要があります。

このライセンス条件を読んで思うこと

　↓

プロバイダーがデータを保存していないと仰っていましたが、カジノ側が保存しておかなければならないのではないですか？

第１４条「公開情報」より抜粋

①ライセンス取得者は、プレーヤーのユーザー インターフェイス上で、誰でも公開アクセスできる正確かつ最新の情報へのアクセスを提供する必要があります。これには、以下の情報が含まれます。

h.ライセンス取得者が提供する遠隔ギャンブルゲーム（ゲームのルール、勝利の確率、確率の決定方法、および可能な限り支払い率を含む）

このライセンス条件を読んで思うこと

　↓

どんなゲームのルールにも、やってはいけない事が含まれるのではないでしょうか？　禁止事項を明記しておけば、誰だって没収されたくないからやりませんよ？　気づかずにやってしまうという事も未然に防げるのではないですか？

ご回答、宜しくお願い致します。

K8 Casino

to whom it may concern

Three and a half hours left.

Please answer properly.

K8カジノ

ご担当者様

あと３時間半です。

きちんと答えてください。

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Michal

Thank you for your cooperation.

Dear K8 Casino Representative,

You replied to my message once, so why aren't you messaging me again?

There's no evidence, is there?

Michalさん

ご協力、ありがとうございます。

K8カジノのご担当者様

一度メッセージお返しいただきましたのに、今度はどうしてメッセージいただけないのでしょうか？

証拠などないのではないですか？

Dear seimei20000,

I wanted to take a moment to provide you with a brief update. I am actively engaging with the casino team to explore the best way to address your case. Given that the incident with the Pachinko game took place several months ago, it is common for game providers to not retain complete game logs for such an extended period, which complicates our efforts to retrieve the necessary information and evidence. While you are correct in noting that the casino's Terms and Conditions indicate that player information is retained for six years, this pertains specifically to personal data rather than game logs, which are typically managed solely by the game provider. I'm working on a way to address your complaint. I hope to provide you with more information in a timely manner.

Game logs, including for the period in question,

You can still see the log now.

This is a log for each game.

Does this mean that the game provider doesn't store this information and so you have to think of another way?

ゲームのログは、問題とされている期間も含め、

現在もログを見ることが出来ます。

1ゲーム毎ののログです。

これをゲームプロバイダーが保管していないから別の方法を考えるという意味ですか？

Given that the incident occurred several months ago, it is common for game providers to not keep complete game logs for long periods of time, complicating the task of obtaining the necessary information and evidence.

↓

So, before the incident fades away, I'm sorry to say this to Casino Guru, but would it be better to take it to court? According to the opinion of the experts I've consulted, those who don't keep game logs during this period are also at fault.

【事件が数か月前に発生したことを考えると、ゲーム プロバイダーが長期間にわたって完全なゲーム ログを保持しないのはよくあることであり、必要な情報と証拠を取得する作業が複雑になっています】

　↓

では、事件が風化する前に、Casino Guruさんには申し訳ありませんが、裁判所などに申し出た方が宜しいでしょうか？　相談している識者の見解ですと、この期間ではゲームログを保持していない方にも落ち度があるそうです。

Dear seimei20000,

I am still in contact with the casino team and am working to find a possible resolution for your complaint, though I must admit that our ability to assist may be limited. As the casino team previously informed you, they received a notification from the game provider, Amigo, stating that your gameplay exhibited an irregular betting pattern. Specifically, "The user frequently utilized our safe deposit feature in an attempt to spin the Pachinko machine more frequently with zero funds, aiming to profit from it."

Unfortunately, I am not in a position to either confirm or refute this claim, as I don’t have in-depth knowledge of Pachinko games. Neither does the K8 casino team, which is why they rely on information from the game provider, as the provider has the most detailed understanding of the game and the strategies that might offer players an unfair advantage.

As I previously mentioned, this incident with the Pachinko game occurred several months ago, which makes it challenging to retrieve the necessary evidence from the game provider to definitively confirm whether there was a breach of the rules. On one hand, I agree that sufficient evidence should be provided to prove the alleged breaches. On the other hand, it would be difficult to hold the casino responsible for acting on the advice of the game provider, who are considered the "experts" in detecting irregular play and unauthorized tactics across many players daily.

Given that we currently lack crucial information and evidence, we are unable to provide a clear conclusion on this case. Usually, we would advise you that it may be best to submit a formal complaint to the casino licensing authority, who can review the situation and, if necessary, compel the casino to pay your winnings if they find the casino's reasoning insufficient, however, due to recent modifications in the licensing regulations in Curaçao, the casino Licensing Authority – Curaçao Gaming Control Board | Casino Guru currently does not handle complaints, they plan to implement a procedure for this in the near future. It may still be worth submitting a complaint to them. There is a contact form available, where it is mentioned that if you are submitting a complaint you should make sure to include the name of the operator, so please do so. I would appreciate it if you could inform me of their response at michal.k@casino.guru, as this will assist us in monitoring your case. I will maintain communication with the casino team, even though the likelihood of a favorable resolution to your complaint is rather uncertain.

So I'm going to submit it, but who is the operator's name?

Also, what about K8 Casino? Why haven't there been any replies to this forum since then? People even asked questions here?

Doesn't ask gamblers handle claims in the same way?

それでは提出してみようかと思うのですが、オペレーターのお名前とはどなたのことですか？

また、K8カジノとは、あれ以来この掲示板に返信がないのは何故ですか？　こちらへの質問までされたのに？

ask gamblersも同様にクレーム処理を行っていませんか？

Dear seimei20000,

I understand you would appreciate a response from K8 Casino, but as they have informed me. They have provided their statement, and you have been informed about the situation by their support already. They informed me that you still were not happy with their response. As I mentioned above the K8 Casino holds a license from the Curaçao Gaming Control Board (GCB) this information can be easily found if you click on this image/license validator

once you click on it a new tab or window opens where you can see the license details and the operator name (k8.io is operated by Westward Way Tech N.V)

so you can submit your complaint to them via this contact form

Regarding other complaint forum websites, I cannot comment on their specific procedures for addressing player grievances. However, I can surmise that they likely consult the casino team for relevant information and base their decisions on the evidence and details they are able to collect. You are welcome to reach out to them if you believe it may be beneficial.

Dear Michal,

As per your advice,

A message has been sent to Curaçao Gaming Control Board.

I received a message saying they would respond as soon as possible.

Michal様

あなたのアドバイスの通り、

Curaçao Gaming Control Board宛にメッセージを送信しました。

なるべく早く回答します、というメッセージが届きました。

K8 Casino

to whom it may concern

Why haven't I heard from you since that first message?

Please discuss this properly.

K8カジノ

ご担当者様

なぜ、最初のメッセージ以来、音信不通なのですか？

キチンと話し合ってください。

That's what I thought!

The first reason for the confiscation was

↓

1. We have received notification from the game provider Amigo that your gameplay has exhibited irregular betting patterns.

However, the following was added to a message sent only once by K8 Casino to this message board:

↓

②Specifically, "Users frequently used our safe deposit box function in an attempt to make profits by spinning pachinko machines more frequently with zero capital.

The initial reason given was that the casino had received a notification from the provider, but now it appears that there is a problem with the way the casino's safe system is being used.

Has your point changed at all?

Please answer.

K8 Casino.

思ったのですが！

没収の最初の理由は、

　↓

①ゲームプロバイダーの Amigo から、お客様のゲームプレイに不規則な賭けパターンが見られるという通知を受け取りました。

でも、こちらの掲示板に一度だけ送られてきたK8カジノのメッセージに、以下が足されていました。

　↓

②具体的には、「ユーザーは、資金ゼロでパチンコ マシンをより頻繁に回して利益を得ようと、当社の貸金庫機能を頻繁に利用しました。

当初の、プロバイダーからカジノに通知がきたという理由から、今度はカジノのシステムである金庫の使い方に問題があるとの事。

全く言い分が変わっていませんか？

答えてください。

K8カジノ様。

Dear seimei20000,

I would like to reiterate that the casino team has made efforts to clarify the situation for you, but it seems that their explanation did not meet your expectations. While it is entirely within your rights to disagree, I understand their reluctance to reiterate the same points repeatedly. As I have stated before, I am not in a position to validate or dispute the claim, as my knowledge of Pachinko games is limited. The game provider possesses the most comprehensive insights into the game and the strategies that could potentially give players an unfair edge. It would be challenging to hold the casino accountable for following the guidance of the game provider, who are recognized as the authorities in identifying irregular play and unauthorized tactics among numerous players daily.

If I have interpreted the latest communication from the casino team correctly, they seem to prefer not to engage further with you, as they feel their explanation was overlooked and see no value in continuing a discussion where they believe they have adhered to their terms and conditions. We will now await a response from the GCB. Please forward the email you received from them after submitting the contact form, and keep me updated on their replies at michal.k@casino.guru

Dear Michal,

you ,

"Game providers have the most comprehensive insight into the games and the strategies that may give players an unfair advantage."

He states:

K8 Casino also started out as

"We have been notified by the game provider Amigo that they have observed irregular betting patterns in your gameplay."

And sent me a message.

But now,

"Users frequently made use of our safe deposit box feature in an attempt to make a profit by spinning pachinko machines more frequently with zero capital."

and,

The reason is not the game provider, but the casino's system, which is simply a "vault" where funds are temporarily deposited.

What about this point?

Also, if I am in contact with K8 Casino, why doesn't the casino send me a message?

Michal　様

あなたは、

「ゲームプロバイダーは、ゲームと、プレイヤーに不公平な優位性を与える可能性のある戦略について、最も包括的な洞察力を持っています」

と、述べています。

K8カジノも最初は、

「ゲームプロバイダーの Amigo から、お客様のゲームプレイに不規則な賭けパターンが見られるという通知を受け取りました」

と、僕にメッセージを送りました。

ですが、今は、

「ユーザーは、資金ゼロでパチンコ マシンをより頻繁に回して利益を得ようと、当社の貸金庫機能を頻繁に利用しました」

と、

理由がゲームプロバイダーではなく、カジノのシステム、しかもただ一時的に資金を預けておく「金庫」になっています。

この点はどうなのですか？

また、K8カジノと連絡が取れているなら、なぜカジノがメッセージを送らないのですか？

Dear seimei20000,

I'm not quite sure what you mean with this sentence:

The reason is not the game provider, but the casino's system, which is simply a "vault" where funds are temporarily deposited.

What about this point?

Isn't the vault the feature in the game itself?

Furthermore, I understand you expect a response from the casino team, however, they seem to prefer not to engage further with you, as they feel their explanation was overlooked and see no value in continuing a discussion where they believe they have adhered to their terms and conditions. We will now await a response from the GCB. Please forward the email you received from them after submitting the contact form, and keep me updated on their replies at michal.k@casino.guru

The safe is not yesterday of the game itself.

This is the casino's system.

金庫はゲーム自体の昨日ではありません。

カジノ側のシステムです。

Dear seimei20000,  

I am still unclear about your message, but I believe it may not impact the current situation. Have you received any communication from the Curaçao Gaming Control Board (GCB) yet?

I haven't received it yet.

まだ受け取っていません。

The game provider does not run the safe, the safe is the casino's system.

The casino claims to have been notified by the game providers, so is it odd to use the safe harbor as a justification for fraud?

ゲームプロバイダーが金庫をやっているのではなく、金庫はカジノのシステムです。

カジノはゲームプロバイダーから通知がきたと言っているので、金庫を不正の理由にするのはおかしくないですか？

Dear seimei20000,

I appreciate your efforts to explore all possible avenues to support your stance. However, it has been previously stated that "The user frequently utilized our safe deposit feature in an attempt to spin the Pachinko machine more frequently with zero funds, aiming to profit from it," which falls under the category of prohibited "strategies." in the casino team's opinion.

I must emphasize that I am not in a position to confirm or contest whether this "strategy" is universally deemed unacceptable across all casinos or game providers. We will need to await a response from the GCB regarding their verdict on this matter, as we are unable to provide one ourselves at this time.

I will await your communication with the Curaçao Gaming Control Board (GCB) and if they will be able to look into this matter. Unfortunately there is nothing that can be done from our side.

We have supplied Casino Guru with all relevant information and evidence that substantiate our actions, and we are confident that we have adhered to our established rules.

We find no justification for continuing the dialogue with the player, and our decision, which has already been conveyed to the player, is final.

K8 Casino

"Users frequently made use of our safe deposit box feature in an attempt to spin the pachinko machines more frequently and profit from them with zero capital," which in the casino team's opinion falls into the category of prohibited "strategies."

↑

Where is this written?

What does it mean to run with zero capital?

You withdrew the funds deposited in the safe and used them to play games, right?

K8 Casino 様

ユーザーは、資金ゼロでパチンコ機をより頻繁に回して利益を得ようと、当社の貸金庫機能を頻繁に利用した」と述べられており、これはカジノチームの意見では禁止されている「戦略」の範疇に入ります。

　↑

これはどこに書いてありますか？

資金ゼロで回すってどういう意味ですか？

金庫機預けた資金を引き出してゲームしていたんですよ？

Dear seimei20000,

I once again appreciate your efforts to explore all possible avenues to support your stance. However, I believe we come to a point where there is nothing that can be done from our side regarding your case.

It appears that your gameplay may be subject to the regulations outlined in the casino's terms and conditions:

10. Exceptional Circumstances & Aborted Games

10.2. K8.io has the right to limit, cancel and refuse bets in the case they are too large or if we see that the betting pattern of the player takes place in such a way that the system is being abused.

It is important to reiterate that I am not equipped to confirm or contest the claim, given my limited understanding of Pachinko games. The game provider holds the most extensive knowledge regarding the game and the strategies that might offer players an unfair advantage. Consequently, it would be difficult to hold the casino responsible for adhering to the recommendations of the game provider, who are acknowledged as experts in detecting irregular play and unauthorized methods among a large number of players on a daily basis.

It is completely within your rights to hold a differing opinion regarding the points raised here. However, we regret to inform you that we are unable to advance your case any further, and I must proceed with closing it as rejected.

Please keep me informed at michal.k@casino.guru of the Curaçao Gaming Control Board (GCB) decision, as it may lead to a reassessment of the complaint based on their findings.

We appreciate your understanding in this matter and sincerely regret that we could not assist you further.

If you encounter any difficulties with this or any other casino concerning casino games in the future, please feel free to reach out to us and we will try our best to help.

Best Regards,

Michal

Casino Guru