KinBet Casino - Счет игрока был закрыт, а средства конфискованы.

This casino is a scam I deposited 1000 raw cash I won 1500 tryed for 4 to withdraw but won’t let me I contacted them by email and told me my withdrawal was approved every time week past again and my money was refunded to my gambling account I kept trying every day but didn’t work live chat are a scam then my account was blocked to today with my money taken this casino is a fraud site worst site I got scam in my life won’t let you withdraw any money and then they will block your account run mile from this casino it’s a scam fake casino my

Dear Fishking12,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Has the casino provided a reason for blocking your account?

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

No the casino has blocked my account so I can’t withdraw money it’s a scam I didn’t use any bonus raw cash

Dear Fishking12, did you play casino games or bet on sports?

Could you please confirm that you have passed the KYC verification?

Has the casino provided a reason for blocking your account?

I was planning slots no this casino block my account for no reason there a scam don’t know why ask gamblers have a black listed site on there page this casino is a scam my account was fully verified

Thank you very much, Fishking12, for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello Fishking12,

I am so sorry to hear your account got blocked. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a KinBet Casino representative to join this conversation and participate in resolving this complaint.

Dear KinBet Casino,

Could you please state why the player's account got blocked?

Thank you in advance for providing the information.

Dear Sean and CasinoGuru Team,

We would like to address your concerns regarding your withdrawal requests and account closure to provide full clarity on the situation.

Your withdrawal requests from 26.12.2024 to 27.12.2024 were canceled by you on the same day before we could even process them or verify if any verification was required.

On 01.01.2025, your withdrawal request was declined due to a required verification process, which is a standard procedure to ensure security and compliance.

On 04.01.2025, you made another withdrawal attempt, but it was again canceled on your side in less than an hour, after which the funds were played down.

After the 01.01.2025 withdrawal attempt, you needed to complete the verification process. We were looking forward to you contacting us at the time of your last withdrawal attempt, and we would have gladly guided you through the necessary steps to finalize the withdrawal.

Eventually, you contacted us via live chat and openly admitted to having gambling problems. In response, and in line with our responsible gaming policies, we immediately closed your account.

At the time of closure, there were no funds remaining in the account.

We would like to emphasize that everything was handled according to our standard procedures and policies. Verification is a mandatory step for withdrawals, and we always communicate the necessary actions to players when they reach out to us.

If you have any further questions, please do not hesitate to contact our support team.

Best regards,

KinBet Casino Team.

Hello Fishking12,

We would like to update you that due to Stefan, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Stefan has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Stefan will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Hello Fishking12,

Could you confirm the casino's claims? It appears that the casino acted according to the situation and within its terms and conditions.

I'll be awaiting your reply.

Dear Fishking12,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.