Kingmaker Casino - Выплата игроку задерживается.

I requested a payout of €300 on March 17th and have not received it yet. I have also been in the live chat several times and was told days ago that my payout was in the final phase, but to date I have not received any money and the chat always just tells me to be patient.

Ich habe am 17.03 eine Auszahlung von 300 € beantragt und habe diese bis heute nicht erhalten ich war auch schon öfters im Live Chat und mir wurde schon vor Tagen gesagt dass meine Auszahlung in der Endphase sei aber bis heute habe ich keinerlei Geld erhalten und der Chat sagt jedes Mal nur ich soll mich gedulden

Dear pialukejenny2018,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• When was the last time you were in contact with casino support regarding the delay?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas