Kingmaker Casino - Вывод игрока задерживается.

Hello! I have been waiting for a withdrawal of 195 euros for a very long time, over a week! The company claimed it would take 1 to 3 days to make a payment via a Visa card withdrawal. Could this be a scam? Please help me to get my money!

γεια σας ! περιμενω 1 αναληψη 195 ευρω εδω και παρα πολλες μερες πανω απο βδομαδα ! η εταιρεια ελεγε οτι θελει 1 με 3 μερες για να πληρωσει μεσω αναληψης με καρτα visa ! μηπως ειναι απατη ? παρακαλω βοηθηστε με να παρω τα λεφτα μου !

Dear aggelospap90, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Could you please advise when exactly you requested this withdrawal? Have you made any successful withdrawals before?

Thank you in advance for your reply.

Best regards, 

Kristina

I requested withdrawal on 18-3-24 and it is the first time, I have not requested it before!

ζητησα αναληψη 18-3-24 και ειναι η πρωτη δεν εχω ξαναζητησει !

Thank you for your reply, aggelospap90. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

Hello @aggelospap90,

We're sorry you had a bad experience on our platform. Withdrawals can take a while sometimes. We'll investigate this further and come back to you with an answer.

Note that today is a bank holiday for our support partner, so unfortunately we won't get the answer today, but as soon as we get an answer, we'll make sure to let you know.

Sincerely,

Kingmaker Team

ok I'm still waiting! I haven't received any money

οκ ακομα περιμενω ! λεφτα δεν εχω λάβει

Hi @aggelospap90,

Unfortunately, we cannot locate an account with the email provided, can you please send us an email to complaints@kngpartners.com with the email you created the account on Kingmaker and your Player ID?

I have sent them to you!

σας τα εχω στειλει!

Thank you for the details, we're checking right now. 

ok i got paid today after 15 days thank you very much

οκ πληρωθηκα σημερα μετα απο 15 μερες ευχαριστω παρα πολυ

Dear aggelospap90,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru