Legzo Casino - Выигрыши игрока удерживаются в связи с требованием внесения депозита.

I came across this casino regarding their no-deposit free spin bonus, where I won a small amount and was able to make it to the wager amount resulting in a net 140€ win. When trying to withdraw the casino referred to their terms:

• "10.6.4 In case of a repeated use of no deposit cumulative bonuses on the Company’s sites without making a cash deposit in the interval between using bonuses, the Casino reserves the right to ask the user to make a deposit equal to the wagered bonus funds on their balance at the time the withdrawal request is submitted (not less than 10 €), and ask to wager the deposit three times. If the user refuses to make a deposit, all received no deposit cumulative bonuses and all related winnings shall be deemed void."

This is a really grey area as far as I can understand as in normal cases you would be able to withdraw without an issue, and the more I read I can find cases where people went along with the casino's deposit requirement and then had their account blocked resulting in scamming their own money on top of their amount won originally.

I contacted the casino and they are taking more and more time to reply without any explanation, but from a subjective perspective this pratice is malicious. The email used to conduct support do not contain any name or information about the company either.

I am still in the process of trying to figure out what to do, that is why I am posting to let other users know that this site and all it's other groups are very fishy.

Dear akoy,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Legzo Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please specify how many no-deposit bonuses you took? Have you taken more than one no-deposit bonus without making a cash deposit in between the free bonuses?

Have you made any deposits into your casino account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 800 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear akoy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.