LetsLucky Casino - Игрок считает, что вывод его средств задерживается.

Hello,

Two days ago, I won an amount of 1600 euros after what felt like 500 deposits. I deposited normally with crypto and wanted to withdraw it with crypto again, as is usually the case. My account is verified, and there should really be no issues.

Then I was told that it never takes more than a day to confirm the withdrawal, but for me, it took over 30 hours until it was approved, and suddenly there were technical errors even though the withdrawal had been approved. I waited over 30 hours and went into the live chat to complain, and suddenly the withdrawal was approved, but I was told that the live chat can't authorize withdrawals. Everything that happened is questionable. I am asking for your help, thank you.

Guten Tag, 

ich habe vor zwei Tagen einen Betrag von 1600 Euro gewonnen nach gefühlt 500 Einzahlungen. Ich habe ganz normal mit crypto eingezahlt und wollte es womit crypto wieder auszahlen lassen, was eigentlich normal ist. Mein Konto ist verifiziert und es dürfte eigentlich keine Probleme geben. 

Dann wurde mir erzählt, dass es nie länger als ein Tag Dauert um die Auszahlung zu bestätigen, aber bei mir waren es über 30 Stunden bis es genehmigt worden ist und plötzlich gab es technische Fehler obwohl die Auszahlung genehmigt worde. Ich habe über 30 Stunden gewartet und bin in den livechat gegangen und habe mich beschwert und plötzlich wurde die Auszahlu genehmigt, aber mir wurde erzählt dass der livechat Auszahlungen nicht genehmigen kann. Alles fragwürdig was da passiert. Ich bitte um eure Hilfe, danke

Dear Artonic001,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Can you close the case, the money has been transferred!!

Können sie den Fall schließen, das Geld wurde überwiesen !!

Dear Artonic001, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru