Lucky Circus Casino - Депозиты игроков задерживаются.

Since August 2nd, 2024, I have been trying to finally receive SIX individual transactions that have definitely arrived at LuckyCircus Casino, but despite multiple requests and sending my documents + account statements and transaction confirmations both by email and uploaded to my account, I still get more than 125€ in total (SIX DEPOSITS!!!) NOT credited and the support also refuses to help me here! i have deposit from 02.08.2024 to 08.08.2024 SIX deposit's all with Credit Card and nothings is credited here on my Account but i have not played here on 02.08.2024 to 08.08.2024!!

Dear Tyrone02,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Lucky Circus Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly you initiated these deposits in the casino?
• Could you please share a screenshot of the deposits as they appear in the transaction history in your player profile?
• Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

i missed from 02.08.2024 to 08.08.2024 the deposit's all! its not credited but on my bank its lost to luckycircus casino! but never help me to credited my 6 missed deposit's!!!

here my bet historie from 02.08.2024 to 08.08.2024 you can See i have not bet the 6 deposits because the 6 deposits all not credited but never support agent help me!

Thanks for your patience.

I am sorry but these screenshots don't let us reach the same conclusion you are implying.

Kindly request from support a full record of your game history from this period and forward it to my email at tomas@casino.guru

I have forwarded the email from lucky Circus casino support to your email address

Ich habe Ihnen die Email vom lucky Circus casino Support an Ihre Email Adresse weitergeleitet

Dear Tyrone02,

I am sorry but the information the casino sent you is not what we need for investigation.

Only records of your gaming history - a list of all your bets with active balance visible will tell us what we need.

Kindly request it again, and if you are not successful we'll ask the casino for assistance ourselves.

I HAVE had to contact the casino three times and only got a response to one of them. Please help me. The casino really is made up of a bunch of incompetent employees!

Ich MUSSTE das casino bereits drei mal auffordern und habe nur auf eine Aufforderung überhaupt eine Antwort bekommen bitte helfen sie mir. Das casino besteht wirklich aus einen Haufen inkompetent Mitarbeiter!

I understand this must be frustrating, but for us to intervene we need further evidence.

You allege the amounts were not credited to your player balance, however, from the records you shared in screenshots, the amounts appear as credited. Without the evidence I requested earlier we can't argue against the the casino. I apologize for the inconvenience.

I'll await your reply.

Dear Tyrone02,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.