Mr Bet Casino - Аккаунт игрока заблокирован.

Hello

I've been a mr bet customer account since 5-6 and I'm delayed once I wanted to pay €1000 then the account was blocked and I would have violated the terms and conditions because of allegedly multiple accounts which weren't right Murat d*** 26.07.83 422653solingen schlag* ****r str 143 mobile no 015*****

Hallo

Ich bin seit 5-6 bei mr bet kunde Konto bestätigt und verziet einmal wollte ich 1000€ auzzahlen dann wurde..konto gesperrt und ich hätte gegem AGBs verstoßen wegen angebllich mährere Konten was nicht stimm Murat d*** 26.07.83 422653solingen schlag*****r str 143 mobile nr 015*****

Hello Paco1983,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when did you register into the casino and if your account was ever verified? Did you claim any casino bonuses and if yes, which ones? When was the last time you speak to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello, I don't know exactly, I don't believe it 2017 - 2018. Yes, the account was decorated, I made a bank payment, it was checked for 1-2 days, the dsnn account was blocked with a bonus, a deposit % and free spins that I didn't use, but I felt the service because of a % bonus, it was also there to be paid out Amount then paid out after the withdrawal I wanted to use free spins

Hallo genau weis ich es nicht glaub 2017 - 2018. ja konto war verziert hab bank auzzahlung gemacht war 1-2 tage prüfen dsnn konto gesperrt mit bonuz einzahl % und freispiele die ich nicht genutzt habe aber bedienung erfühlt habe wegen %bonuz stand auch da auszuzahlender betrag dann auzgezahlt nach aussahlung wollte ich freispiiele nutzen

Thank you Paco1983 for all the information provided. I will now forward your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Paco1983,

I'm Michal and I have taken over your complaint. I have reviewed your case and I will contact the casino to shed more light on this matter.

We would like to invite Mr Bet Casino to join the conversation.

Dear Mr Bet Casino,

Can you please provide more information regarding the player's blocked account? Please provide any supporting evidence for your claim of multiple accounts to michal.k@casino.guru

Dear Michal,

We need additional time to collect full information about the violation of clause 3.1.2 by the user. We have submitted a request to the responsible department to provide us with supporting evidence.

Thank you in advance for your understanding!

Best regards,

Mr.Bet Casino team

All right Mr Bet Casino, I understand that sometimes it takes time to gather all related evidence.

Dear Paco1983,

I understand the waiting can be frustrating, but we need to see all available relevant evidence to be able to rule your complaint fairly and accordingly to the relevant evidence. I kindly ask for your patience. Once there is any development we will let you know.

Dear Michal,

Please check our recent email with supportive evidence.

If you need additional information to resolve this complaint, please let us know.

Best regards,

Mr.Bet Casino team

Thank you for the response and the provided evidence Mr Bet Casino.

Dear Paco1983,

We have received strong evidence from Mr Bet Casino that a lot (more than 20) accounts were created with the same or very similar details like name, date of birth, address, etc., and bonuses were claimed on almost all of these accounts, which is in direct breach of the casino terms as mentioned here:

3.2.1. You may have the one and only account on this website, registered in your own name. Any other accounts in your name on this Website will be considered Duplicate and will be closed immediately. Company may also at its discretion void all the bets that have been placed in the duplicate accounts. Should company decide to leave one account open, it will be the first account that you opened, to which your remaining deposits, if any, will be transferred (subject to reasonable charges); If you gained or accrued any returns, winnings or bonuses on your Duplicate Account they will be canceled and deposits will be transferred to your first account. If you would like to open another account, please contact our Customer Support. In case of opening another account the previous one will be closed. If you want to close your existing Account please contact our Customer Support. Otherwise keep your account details up-to-date.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint as the casino acted according to its terms and conditions. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.

Best regards,

Michal