Parasino Casino - Аккаунт игрока неактивен, казино не отвечает.

My account is inactive, and the house hasn't replied to me for almost a year, and I'm paying a lot of money on this platform because they don't reply.

Minha conta do nada deu como inativa, e a casa não me responde quase a 1 ano, e tô com um valor grande preço nessa plataforma por causa que eles não respondem

Dear Dasvinte,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Parasino Casino.

Please allow me to ask you a few questions, so I can better understand the situation.

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Dasvinte,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

My account has been inactive for about 5 to 6 months I think. And it was inactive because of the link that didn't work and I couldn't verify my account and it hit 30 days and it became inactive and since then I can't get into the account that is asking me to confirm the email or cell phone but I can't because they haven't sent me the verification email until today

Minha conta se encontra inativa tem uns 5 a 6 meses eu acho. E foi inativa por causa do link que não funcionou e eu não consegui verificar minha conta e bateu 30 dias e ela ficou inativa e desde de lá não consigo entra na conta que tá pedindo pra eu confirmar o email ou o celular mas não consigo por que não me mandaram o e-mail até hoje da verificação

I just need you to send me the new link so I can confirm my e-mail address and contact details.

Só preciso que me mandem o link novo pra eu poder confirmar meu e-mail e contato

I put in about 260 and won the bet that hit 680 there... but I couldn't withdraw because the account is inactive

Eu coloquei uns 260 e ganhei a aposta que bateu 680 lá.. mas não consegui retirar por causa da conta que se encontra inativa

Dear Dasvinte,

I am afraid I will need communication between you and the casino to better understand the situation.

Please forward the relevant communication to my email at tomas@casino.guru for review.

Thanks in advance for your reply and understanding.