Pedalada10 Casino - Аккаунт и средства игрока заблокированы.

This site simply ripped me off without giving me any explanation. I have been a loyal and faithful user, with a 100% verified account, always following all the rules and never involved in irregular activities.

Over time, I made several bets on games of great relevance, trusting Pedalada10's integrity and reputation. However, recently my account was blocked without any explanation or notice. Also, my balance was held, leaving me completely without access to my funds.

Since then, I have made numerous efforts to contact the Pedalada10 support team, but I have been ignored and neglected. I sent several emails and tried to use the live chat but got no response or clarification as to why my account was blocked and my balance held.

The lack of communication and transparency is extremely disappointing and damaging to the trust I placed in Pedalada10. As a dedicated customer, I deserved, at the very least, a clear explanation and an opportunity to present my defense if there was any misunderstanding or misunderstanding.

Esse site simplismente me roubou sem me dar nenhuma explicação. Fui um usuário leal e fiel, com uma conta 100% verificada, sempre seguindo todas as regras e nunca envolvido em atividades irregulares.

Ao longo do tempo, fiz várias apostas em jogos de grande relevância, confiando na integridade e na reputação do Pedalada10. No entanto, recentemente, minha conta foi bloqueada sem qualquer explicação ou aviso prévio. Além disso, meu saldo foi retido, deixando-me completamente sem acesso aos meus fundos.

Desde então, tenho feito inúmeros esforços para entrar em contato com a equipe de suporte do Pedalada10, mas fui ignorado e negligenciado. Enviei vários e-mails e tentei usar o chat ao vivo, mas não obtive nenhuma resposta ou esclarecimento sobre o motivo pelo qual minha conta foi bloqueada e meu saldo retido.

A falta de comunicação e transparência é extremamente decepcionante e prejudicial à confiança que eu depositava no Pedalada10. Como cliente dedicado, eu merecia, no mínimo, uma explicação clara e uma oportunidade de apresentar minha defesa caso houvesse algum mal-entendido ou equívoco.

Dear gabrielpzztto,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Pedalada10 Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, multiplayer)
• Did you achieve your current balance with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

• How did you know your account was blocked?

On 06/19/2023, when trying to login to the pedalada10 website, there was a warning¨ Your account has been frozen. Please contact Support.¨¨

• What games did you play to build up your current casino balance? (slots, live games, multiplayer)

Sports games. Only big matches games.

• Have you reached your current balance with or without an active bonus?

No active bonus. Actual balance only.

• Como você soube que sua conta foi bloqueada?

No dia 19/06/2023 ao tentar realizar o login no site pedalada10, constava um aviso¨ Your account has been frozen. Please contact Support.¨¨

• Quais jogos você jogou para acumular seu saldo atual no cassino? (slots, jogos ao vivo, multiplayer)

Jogos esportivos. Apenas jogos big matches.

• Você alcançou seu saldo atual com ou sem um bônus ativo?

Sem bônus ativo. Apenas saldo real.

Thank you for your reply, gabrielpzztto. I would like to emphasize that our forum Casino.Guru deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue if you only focused on sports betting.

However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.

Dear gabrielpzztto,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes, I'm interested in the site list

Sim, estou interessado na lista de sites

Thank you for your understanding. I will send you the list of suggested websites via email after closing this complaint.

Due to the aforementioned reasons, this complaint will now be rejected. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.