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The withdrawal I made is taking more than two days, or is there an error with my account? Please fix this issue because I have not received the money I withdrew two days ago.

El tiempo que se demora el retiro que hize es de más de dos días o es que ocurrió un error con mi cuenta? Por favor solucionen este error porque no. Resivo mi dinero que retirado hace dos días

Dear leonelsanchez2606,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

I understand, I will wait the estimated time, thank you for responding, I will let you know if I receive my money in that period of time.

Entiendo esperare el tiempo estimado gracias por responder les haré saber si resivo mi dinero en ese lapso se tiempo

It no longer lets me withdraw the money, I get the error

. Wrong name error

What should I do? Is it mandatory to verify my account to withdraw?

Ya no me deja retirar el dienro me sale el error

. Wrong name error

Que debo hacer es obligatorio verificar mi cuenta para retirar?

Hi leonelsanchez2606,

Please reach out to the casino directly to inquire about the necessity of account verification. I anticipate that it will be required.

Thank you.

Dear leonelsanchez2606,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.