PlayUZU Casino MX - Депозит игрока так и не поступил.

I made the deposit for 200 pesos that they do not handle rollover and they would give me 50 free spin and surprise my money did not appear in my account because at the time of making the transaction I did not put the concept correctly. It is something that seems absurd to me since my money was already in his account. Doesn't matter him. Once and after weeks it appears in my account as deposits but I never had a balance and the ajd deposit appeared 3 times and they never gave me a solution and my money did not return or spin anything.

I have the transaction receipt for BANK E MEXICO

Hice el depósito por 200 pesos que no manejan rollover y me darían 50 spin gratis y sorpresa mi dinero no pareció en mi cuenta porque ala hora de hacer la transacción no puse bien el concepto . Es algo que me parece absurdo ya que mi dinero estaba ya en su cuenta . Da igúal el. Oncepto y después de semanas aparece en mi cuenta como despositos pero jamás tuve saldo y aparecía 3 veces lo ajd deposite y jamás me dieron solución y mi dinero no regreso ni spin nada .

Tengo el comprobante de transacción por el BANCO E MEXICO

Dear cuadroslaura94,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Thank you cuadroslaura94 for all the provided information. I will now forward your complaint to my colleague Tomas who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello cuadroslaura94,

I will assist you with the complaint from now on. I will contact the casino representative and ask for help in resolving the issue.

PlayUZU Casino,

Could you explain why the deposited amount wasn't credited to cuadroslaura94's account?

Thank you very much . The truth is that I would like to be a client of this casino but I have not dared to deposit more for obvious reasons 🙏😄 waiting for the best solution.

Muchas gracias . La verdad yo quisiera ser clienta de este casino pero pues no me eh atrevido a depositar más por obvias razones 🙏😄 esperando la mejor solución .

Today I received the transfer 😁 thanks for your help @casinoguru .

Hoy recibí la transferencia 😁 gracias por su ayuda @casinoguru .

Great news cuadroslaura94! I am glad to hear your deposit was successful. As the complaint has been resolved, I'll mark it as such in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.