Playzilla Casino - Игрок еще не получил свой выигрыш.

I've been waiting for my payout supposedly since Saturday, it was canceled, no idea why, after that I made another payout and I still get the same answer, I have to wait, what problems are there or anything else, no proper explanation, I want to get my payout and I hope everything works out, at first I thought it was a good casino but now I see that the game doesn't offer anything but the loss is very high, chat employees were fine, but I keep getting the same answer, I saw that this casino has a license and I thought it would be okay, I need your help to get my payout, thank you very much.

Ich warte auf meine Auszahlung eingeblich seit Samstag ,wurde storniert, keine Ahnung auf welche Grund danach habe ich wieder Auszahlung gemacht, bekomme ich noch immer die selbe Antwort sie müssen warten, welche Probleme gibt es oder sonstige keine richtige Erklärung, möchte bekommen meine Auszahlung und ich hoffe das alles klappt, ich habe zuerst gedacht das ein gute casino ist aber jetzt sehe ich das die spiel nichst gibt sondern die Verlust ist sehr hoch gestellt, chat Mitarbeiter waren in Ordnung, nur ich bekomme immer wieder die selbe Antwort, habe gesehen das diese casino eine Lizenz hat und habe gedacht wäre es in Ordnung, ich brauche ihre Hilfe das ich meine Auszahlung bekommen, vielen Dank.

Dear viky47,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear viky47,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.