Posido Casino - Вывод игрока был отложен.

I had deposited 250 euros and then met all the wagering requirements with the 350% bonus. I immediately stopped playing at 3950 euros and requested a withdrawal of 500 euros on February 18, 2025. I had informed support several times that my withdrawal was taking a while. No progress to date. In my opinion, I did everything right and now I hope for your help.

Hatte 250 Euro eingezahlt und dann mit dem 350% Bonus alle Umsatzbedingungen erfüllt. Bei 3950 Euro sofort aufgehört zu spielen und eine Auszahlung von 500 Euro am 18.02.25 beantragt. Mehrmals hatte ich den Support darauf hingewiesen dass meine Auszahlung auf sich warten lässt. Bis heute kein Fortschritt.Meiner Meinung habe ich alles richtig gemacht und hoffe jetzt auf eure Hilfe.

Dear Striker235,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Posido Casino.

Please allow me to ask you a few questions, so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I am a new customer at the casino, verification was not required or possible so far.

Bin Neukunde bei dem Casino, eine Verifizierung war bisher nicht erforderlich und auch noch nicht möglich.

Dear Striker235

Did the casino process your payout since your last reply?

Please let me know about any further developments.

I can finally verify myself now. We'll see how things go from there, or rather, how long it takes the casino to process the payout.

Kann mich jetzt erstmal endlich verifizieren. Wie es dann weiter geht, bzw. wie lange das Casino braucht um die Auszahlung weiter zu bearbeiten wird man dann sehen.

Dear Striker235, Thank you very much for the update.

We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Dear Striker235,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Approval from Posido Casino is still pending for verification, but only for the deposit. So, three out of four things are complete. It's still taking time.

Genehmigung fehlt immer noch von posido Casino zu Verifizierung, aber nur zur der Einzahlung. Also 3 von 4 Sachen sind fertig. Es dauert noch.

Thank you very much, Striker235, for providing the necessary information. I will now transfer your complaint to my colleague Martin (martin.l@casino.guru)

who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello Striker235,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. I would also like to invite the Posido Casino representative to enter the discussion.

Dear casino representative,

could you please check the case and explain the matter to us? Is there just an unexpected delay or an issue with the documents Striker235 provided? Alternatively, can you give us some guidance on how to proceed?

Dear all,

Thank you for reaching out!

Please be informed that we are looking into the case and will provide updates as soon as they're available.

We appreciate your patience!

Best regards,

Posido team

Dear Striker235,

We kindly request you to please upload the following document for verification of your account.

We request you to upload your transaction history from 20th January, 2025, till 20th February, 2025.

We kindly suggest you to please upload the documents in a PDF format, via verification tab from your profile and please make sure you have not edited or modified the document. Please upload the PDF as it is, showing all incoming and outgoing transactions along with deposits made to us.

If you face any error related to uploading your document. Please share the screenshot of the error, so we can help you accordingly.

Waiting for your update.

Best regards,

Posido team.

Dear Posido Casino representative,

thank you very much for the updates.

Dear Striker235,

can you please proceed with the verification now? If any issues arise, please contact me at martin.l@casino.guru