Posido Casino - Запрос игрока на закрытие аккаунта игнорируется.

The pigs won't delete my account!!!!!!

In the live chat there is a reference to email, but the specified email address does not exist!!!!

Die schweine löschen mein Konto nicht!!!!!!

im live chat wird auf email verwiesen, dich die angegebene emailadresse existiert nicht!!!!

Dear bestellungenduvan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I noticed that the email address you used in your request (support@posidobet.com) does not match the official support email listed in Posido Casino’s Terms and Conditions. The correct email address for self-exclusion requests is support@posido.com.

When applying for self-exclusion, make sure to clearly state the reason why you want your account to be deactivated and specify the duration of the exclusion. Additionally, the email subject line should be clearly marked and easily recognizable, as casino support receives many requests daily. A well-structured request increases the chances of your self-exclusion being processed promptly.

Example email format:

Subject: Self-exclusion Request

Player’s info:

• First name:
• Last name:
• Date of Birth:
• Casino login:
• Email address:

Email body:

"Greetings Posido Casino,

I am writing to formally request immediate self-exclusion from this casino and from receiving any gambling-related marketing materials for a minimum period of [X months/years or lifetime].

The reason for my decision is [briefly explain your reason].

I acknowledge that I will not be able to revoke my self-exclusion during this period and that it cannot be lifted before the agreed duration has passed."

Please resend your self-exclusion request to support@posido.com (the correct email) and feel free to CC me at petronela.k@casino.guru so I can stay updated on the situation.

If the casino provides any alternative contact options, such as live chat or WhatsApp, please try those as well and save screenshots of any relevant communication.

I hope we will be able to help you resolve this issue as soon as possible. Meanwhile, we appreciate your patience after you reply and we investigate the issue.

Thank you in advance for your reply and cooperation.

Best regards,

Petronela

I have done everything, why is my account still active you scammers!!!!!!!

Ich habe alles gemacht, warum ist mein Konto immer noch aktiv ihr Betrüger!!!!!!!

My account is still active!

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Mein konto ist immer noch aktiv!

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Hi bestellungenduvan,

I understand your frustration, and I assure you that I am trying to assist you in resolving this matter. However, without your cooperation and supporting evidence, we will not be able to proceed further with your complaint.

If you have already sent the self-exclusion request to the correct email (support@posido.com), please provide:

1. A screenshot of the email you sent, showing the recipient address and timestamp.
2. Any responses from the casino regarding your request.
3. If you tried contacting them via live chat, screenshots of the conversation.

Without these details, I have no way to verify your request and escalate the issue effectively. Please send the necessary evidence so we can take further action.

Looking forward to your reply.

Hi bestellungenduvan,

Thank you for sending the screenshot.

I see that you sent your self-exclusion request to the correct email address on 2.3.2025. However, the reason you provided ("zero loyalty") is a bit unclear. For a self-exclusion to be taken seriously by the casino, the reason should be something directly related to your gambling habits rather than a dissatisfaction with the casino’s services.

To proceed with your request, I advise that you send a new self-exclusion request directly to the casino. This time, please make sure the reason you provide is related to your gambling behavior. As mentioned earlier, you can state something like:

• "I have a gambling problem and need to stop playing for my well-being."
• "I cannot control my gambling and need to take a break."
• "My gambling behavior is negatively impacting my personal life, and I need to self-exclude for my own health."

Please CC me on the email so I can assist in ensuring your request is processed properly.

Looking forward to hearing from you soon.

I can control myself and don't want to be bothered by this god damned crappy mafia anymore!!!! Isn't that enough!!!!

I don't want to play there because they are scammers!

that is not enough!

Ich kann mich kontrollieren und möchte von diesen gott verdammten scheiss betrüger mafia nicht mehr gestört werden!!!! Reicht das nicht aus!!!!

ich möchte dort micht spielen weil es betrüger sind. !

reicht dss nicht aus!

Hi bestellungenduvan,

Thank you for your response. I understand your frustration, but I must stress that in order for the casino to take your self-exclusion request seriously, you need to communicate the reason directly related to your gambling behavior, rather than dissatisfaction with the casino’s services.

While I completely understand that you're upset, the casino will require a reason such as:

• "I have a gambling problem and need to stop playing for my well-being."
• "I cannot control my gambling and need to take a break."
• "My gambling behavior is negatively impacting my personal life, and I need to self-exclude for my own health."

I would kindly ask you to send a new self-exclusion request directly to the casino, including a clear and relevant reason. Please also CC me in your email so I can assist in making sure your request is processed properly.

If you don’t cooperate with sending the correct request, I won’t be able to help you move forward with this process. I sincerely want to assist you, so I hope you can take this final step.

Thank you for your understanding, and I look forward to hearing from you soon.

Dear bestellungenduvan,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I did this 3 times

Das habe ich 3 mal gemacht

Hi bestellungenduvan,

Thank you for your response.

I understand that you have sent your self-exclusion request multiple times, but the only one I have seen was sent on 2.3.2025, where you mentioned "zero loyalty" as the reason for your request. As I’ve mentioned before, for the casino to take your self-exclusion request seriously, the reason needs to be directly related to your gambling behavior rather than dissatisfaction with the casino's services.

If you have sent other requests, please forward them to me so I can review them and assist in ensuring that your self-exclusion is processed properly. If you fail to provide these requests or continue to avoid cooperating with this process, I will unfortunately have to reject your complaint, as it will be impossible to move forward without the necessary cooperation from your side.

I’m here to help you through this process, but I need your full cooperation in providing the relevant documentation and communication.

Looking forward to your prompt response.

I have gambling problems.

Is that enough?

and your casino is still not recommended.

Ich habe gambling Probleme.

reicht das?

und euer Casino ist aber trotzdem nicht zu empfehlen.

Hi bestellungenduvan,

I regret to inform you that, despite our ongoing efforts to assist you, we have not received any supporting evidence from your side. We have requested relevant documentation multiple times, but to date, we have not received the cooperation needed to move forward.

It seems there may be some confusion, as you are still communicating with Casino.Guru, and not directly with Posido Casino. As we've clearly stated before, we cannot process self-exclusion requests on behalf of the casino. You must contact the casino directly with a valid reason related to your gambling behavior for them to take action.

Due to your refusal to cooperate and the lack of progress on this matter, we are closing your complaint. If you would like to proceed with your self-exclusion, please reach out directly to Posido Casino.

For further assistance with managing your gambling behavior, I recommend considering services such as BetBlocker or our Self-Exclusion Assistance Tool.

Thank you for your understanding.

Best regards,

Petronela

Casino.Guru