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It's been 5 working days and they still have to process my withdrawal

Sono trascorsi 5 giorni lavorativi ancora devono processare il mio prelievo

Dear Fsrsone44,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Dear Fsrsone44,

Has there been any news? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Hello and thank you problem solved after 15 days I got the money thank you very much

Buongiorno e grazie problema risolto dopo 15 giorni mi sono arrivati i soldi grazie mille

Awesome news, Fsrsone44. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.