QuickWin Casino - Запрос игрока на закрытие аккаунта игнорируется.

Good day, we had already sent a complaint because I had requested the closure of my casino account, and my request had not been considered. We couldn't proceed with the complaint since they asked me for a reason, and I didn't reply. Therefore, I am again requesting the cancellation, specifying that I believe I have serious problems related to gambling. However, my account is still active, allowing me to continue spending more money than I can afford. Thank you in advance.

Buon giorno, praticamente già avevamo inviato un reclamo perché avevo richiesto i la chiusura del mio account al casinò e invece la mia richiesta non era stata considerata. Non siamo potuti procedere con il reclamo in quanto loro mi avevano chiesto la motivazione ed io non ho risposto, quindi in seguito richiedo nuovamente la cancellazione specificando che ritengo di avere grossi problemi legati al gioco. Ma ad oggi il mio account è ancora aperto e quindi continuare a spendere soldi più di quelli che rientrano nelle mie possibilità. Grazie anticipatamente

Dear luciosanfi,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing.

Could you please forward me the email you sent to the casino with the request to close your account? My email address is veronika.f@casino.guru. Kindly include the casino's replies as well.

Could you kindly specify how many deposits you made into this casino from the moment you requested your account to be closed due to gambling issues?

Have you passed the full KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika