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My withdrawal amount 10000 inr not credited to my bank account it's been 1 month my amount not received 19-05-2023 my withdrawal status approved . showing unfruntaly last four digits is not my plzz check it and help me to solve. This issue

Dear Katarisiva,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

Do I understand correctly that there has been some issue with the number of your payment card?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

My withdrawal amount not credited yet i already raise complaint but ...plz help me find out this issue..

I'll try my best to help you resolve this issue. However, I need you to cooperate with me and answer my questions.

• Have you made any successful withdrawals from this casino before?
• Can you please confirm that you passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

Dear Katarisiva,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.