Ramses Gold Casino - Аккаунт игрока заблокирован.

Hello too, the payment was refused or declined for no reason after multiple requests why I unfortunately don't get an answer until today my account was blocked and the site is supposedly in system maintenance I think the money is gone

Hallo auch bei mir wurde die Auszahlung verweigert oder abgelehnt ohne Grund auf mehrfacher Anfrage warum bekomme ich leider keine Antwort bis heute mein Konto wurde geblockt und die Seite is angeblich in systemwartung ich glaube das Geld is futsch

Dear Michael,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before we move forward, allow me to ask you a few more questions so I can fully understand your case. Did you complete the KYC verification? Was this your first withdrawal request in the casino? Did you play with bonus money? If yes, let us know which bonus. Also please, forward any relevant communication between you and the casino to nikolas.b@guruadmins.com.

Best regards,

Nick

Dear Michael,

We haven't received any answer from you yet. I'll extend the timer by 7 days. Please note, if you fail answer us, we will be forced to reject your complaint.

Best regards,

Nick

Dear Michael,

We haven't received any respond from you for 2 weeks, we are now forced to reject your complaint. Do not hesitate to contact us if you will come across any trouble in the future.

Best regards,

Nick

Casino.guru