RoboCat Casino - Запрос на закрытие аккаунта игрока задерживается.

I've been trying to close my account there since Monday. I've already sent three emails since Monday, March 17, 2025, pointing out my gambling addiction. I also have support numbers (26142226, 26066867).

Chat tells me to contact me via email.

I did that on Monday, Thursday, and today, March 22nd. I asked for immediate closure and a refund of the deposits made from March 17th.

Unfortunately all 3 times without a reply except for the automatic reply.

Versuche seit Montag dort mein Konto zu schließen . Habe bereits ab Montag dem 17.03.25 , 3 Mails geschrieben und auf meine spielsucht hingewiesen. Habe auch Supportnummern ( 26142226, 26066867)

Chat sagt ich solle mich per Mail melden.

das habe ich Montag , Donnerstag und Heute 22.03 getan. Habe dort um sofortige Schließung und Erstattung der Einzahlungen ab dem 17.03 gebeten.

Leider alle 3 mal ohne Rückantwort außer die automatische Antwort .

Dear Matze392,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion:

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with gambling problems).

Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is dominika.l@casino.guru.

Thank you very much in advance.

Best regards,

Dominika

Hello,

I have forwarded the documents as discussed.

Hallo,

habe die Dokumente wie besprochen weitergeleitet .