Sisal Casino - Бонус игрока не зачислен.

I made a top-up taking advantage of the JANUARY22-100 promotion in which I should have a bonus of 100% of what was loaded but I have not received anything. I contacted the service and they replied that I did not enter the code while charging.

They are dishonest !!!

Ho effettuato una ricarica approfittando della promozione GENNAIO22-100 in cui dovrei avere un bonus del 100%di quanto caricato ma non ho ricevuto niente. Ho contattato il servizio e mi hanno risposto che non ho inseriti il codice durante la ricarica.

Sono disonesti!!!

Dear Napoleone71,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If possible, could you please send me the link to the bonus you tried to activate? I would like to check the Bonus T&Cs. Could you please clarify whether or not you entered the code when depositing?

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru (or alternatively post it here).

Looking forward to hearing from you.

Best regards,

Kristina

Thank you for your email, Napoleone71. Could you please also forward me the communication between you and the casino? Would you be so kind as to advise whether your deposit remained untouched?

Thank you for further details, Napoleone71. Unfortunately, since you have lost the deposit that was supposed to activate the offer and because you closed your account, there is not much more we could do for you in this matter. Please, let me know if there is anything else I could help you with, but I am afraid I will be forced to close this complaint. Thank you for understanding.

Dear Napoleone71,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Thank you very much for your availability, as already written I closed the account of the dishonest casino as they only made fun of me, so I think there is little to do.

Thanks again, good work.

Grazie mille per la disponibilità, come già scritto ho chiuso il conto del casino disonesto in quanto mi prendevano solo in giro, quindi credo che ci sia poco da fare.

Grazie ancora, buon lavoro.

Unfortunately, after gathering all the necessary information we are rejecting this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.