SlotsVil Casino - Запрос на закрытие аккаунта игрока задерживается.

I have asked this casino four times, via chat and email, to close my account and they haven't done it, they just keep giving me excuses. I want them to close it once and for all.

Les he pedido a este casino en cuatro ocasiones, por el chat y por correo electrónico que cierren mi cuenta y no lo han hecho solo me dan largas. Y quiero que la cierren de una vez

Dear JackerGoya,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SlotsVil Casino.

I checked the casino's terms and conditions and found this: https://slotsvil.com/pages/terms-and-conditions

3.14. A customer may request to close their account no sooner than 90 days following their first successful deposit. To initiate the closure, the customer must inform Slotsvil of their intention via e-mail at customerassist@slotsvil.com. Upon receiving the request, Slotsvil will process and finalize the account closure within 60 days. When a customer decides to close their account, they must immediately cease using the website. After Slotsvil has notified the customer that their account is officially closed, Slotsvil will no longer be liable for any outstanding bets, which will be voided and declared null.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Is your casino account verified?
• What is the reason for account closure? What reason did you give to the casino when requesting account closure?
• Are there any outstanding withdrawals pending on your account? Is there any withdrawable balance available on your account?
• Have you unsubscribed from the casino's marketing communication?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas