Snai Casino - Аккаунт игрока заблокирован.

I had an account on Snai but when I decided to close the gold they blocked my game account with my tax code and I can no longer register. I asked them why and they told me why I then opened accounts but not at the same time. I wrote to them that I'm sorry and that I didn't know it couldn't be done and if they made me sign up again I would have left it open and not make a new one because I like it as a site. Their answer is always negative but if one does not know it is not right that he is excluded without second thoughts also for that I wrote to him that now that I knew I would have registered and left the new account open. But nothing I ask you if you can help me thanks

Avevo un conto su Snai ma quando ho deciso di chiudere l'oro hanno bloccato il mio conto gioco il mi codice fiscale e non posso più iscrivermi . Gli ho chiesto il perché e loro mi hanno detto perché ho aperto poi conti ma non contemporanea . Gli ho scritto che mi dispiace e che non sapevo che non si poteva fare e se mi facevano iscrivere di nuovo lo avrei lasciato aperto e non farne uno nuovo perché come sito mi piace . La loro risposta sempre negativa ma uno se non sa non è giusto che venga escluso senza ripensamenti anche per che gli ho scritto che adesso che sapevo mi sarei iscritto e lasciato aperto il nuovo conto . Ma niente vi chiedo se mi potete aiutare grazie

Dear Luigi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all. 

Could you please advise if there are any funds being held by the casino? If the casino paid out all the winnings and no funds are being held, I’m afraid, there’s not much we can do for you.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help.

Thank you in advance for your reply and understanding.

Best regards,

Petronela

It's okay if you can't penalize the casino we do for making a claim. Snai has blocked me unfairly if this is correct behavior for you. Since it has the aams license but this point who protects us customers if we are unfairly blocked

Va bene se non potete penalizzare il casino che facciamo a fare un reclamo . Snai mi ha bloccato ingiustamente se per voi questo è un comportamento corretto . Visto che ha la licenza aams ma questo punto chi ci tutela a noi clienti se veniamo bloccati ingiustamente

Dear Luigi,

Could you please advise if there are any funds being held by the casino?

Dear Luigi,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.