Sunrise Slots Casino - Бонусные выигрыши игрока были аннулированы.

Met all the terms and conditions, wagered the play through amount, and verified documents.

Just sent an email saying I was issued multiple free chips. Not true.

Stay away from this scam of a casino.

Dear thisismn,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked general terms and conditions, and this is what I found (here):

"No Deposit Bonuses

...

Players cannot redeem multiple free bonuses consecutively. If you have redeemed one No Deposit Bonus and are subsequently offered another one, a real-money deposit needs to have been made in the interim for you to be eligible to redeem the second No Deposit Bonus."

Could you please advise if you have redeemed any free promotional offer from this casino previously? Ideally, forward your cashier and bonus histories to petronela.k@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela              

i have only redeemed what they sent me

Could you please forward a screenshot of your bonus history? Thank you very much.

Dear thisismn,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.