Suprabets Casino - Аккаунт игрока был закрыт без объяснения причин.

Hello, my account was closed because I did not respect rule 11 according to them but there is none of that.

I try to communicate with the site so that they give me PROOF and EVIDENCE for the closure of the account but they do not want to explain to me.

I already did a complaint against them

Dear wassimhalli,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Suprabets Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• How did you learn about your account being blocked? 
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 
• Could you please share your communication with the casino in which the casino justifies the closure of your account? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Could you please advise how long were you a player of the casino and when exactly was your account blocked? 

1 year and account blocked since 28 june.

How did you learn about your account being blocked? 

informed by mail.

Did you achieve your current balance with the help of a bonus? 

no

I JUST WANT YOU TO INVITE CASINO REPRESENTATIVE TO COMMUNICATE WITH ME AND EXPLAIN ME WITH CLARIFICATIONS AND JUSTIFY WHERE I DID WRONG

The casino explained me that i didnt respect rule 11, and i have problem with sport betting .

I asked them kindly to proove me where i am wrong. show evidences about that but they ignore my mail

Here dear tomas

i just want to be able to have communication with a representative here they have been ignoring my emails for 3 months THIS IS SERIOUS.

I understand your wish to get clarification from the casino.

I would like to emphasize that our forum Casino.Guru deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue if you focus predominantly on sports betting.

Please understand that if you only placed bets on sports betting and your account has been blocked, the casino probably detected activity that requires further investigation. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified, we just couldn't evaluate the issue properly. We would like to help, but it is impossible for us this time.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.