Talismania Casino - Вывод средств игрока задерживается.

I have been waiting since the 24th for a PIX withdrawal, but it never goes through. The withdrawal status just stays under review, and nothing happens. I send them messages and they always say the same thing, that it will be completed soon, but it never is. It has been almost two weeks and I'm tired of messaging them constantly with no resolution to my problem. Depositing was so quick, but now how long will I have to wait for my withdrawal? I'm disappointed because I always choose casinos recommended by you, but now it seems like a scam since my money never gets transferred.

Estou desde o dia 24 esperando uma retirada pix e nunca cai, a retirada só fica em sob revisão e nada mando mensagem para eles e eles sempre falam a mesma coisa que irá cair em breve mas nunca cai faz quase duas semanas estou cansada de toda hora mandar mensagem e nada deles resolver meu problema, pra depositar foi tão rápido agora pra cair quanto tempo vou ter que esperar mais ? Fico triste por que sempre vou pelos cassinos recomendados por vocês e agora parece ser golpe pois meu dinheiro nunca cai

Dear tayberens12,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Talismania Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas