Vegasino Casino - Игрок считает, что вывод его средств задерживается.

Good day, unfortunately I have been waiting for almost a week for my payout. Unfortunately nothing has happened so far.

Guten Tag, leider warte ich bis ein fast einer Woche auf meiner Auszahlung Leider tut sich bis jetzt nichts.

Dear JanFrieters,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

I have a total of €2,300 outstanding. I hope it will be paid out in full. I hope you can help me, because the payout is still pending.

Ich habe insgesamt 2300 € offen. Ich hoffe die werden komplett ausgezahlt. Ich hoffe Sie können mir helfen, denn bislang steht die Auszahlung immer noch in Bearbeitung.

Unfortunately still nothing

Leider immer noch nichts

Dear JanFrieters,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello, unfortunately, nothing has happened yet. The payments have been pending for two weeks now. I hope you can help me get the money. I'm very disappointed with the casino that they haven't paid out anything.

Hallo guten Tag, leider ist bis jetzt immer noch nichts passiert. Die Zahlungen stehen immer noch in Bearbeitung seit ungeschlagene zwei Wochen. Ich hoffe Sie können mir helfen das Geld zu bekommen. Ich bin sehr enttäuscht vom Casino, dass da nichts ausgezahlt wird.