Vulkan Vegas Casino - Аккаунт игрока заблокирован.

04.30.2022 I made a deposit from my bank account of $8,000 via web pay transfer, the payment being approved, then I started playing and had a profit of $47,000 and made a withdrawal to date they did not give me the money and they blocked my account...

30.04.2022realiceundeposito desde mi cuenta bancaria de $8000 vía transferencia web pay quedando en estado aprobado el pago luego empece a jugar y tuve una ganancia de $47000 y realicé un retiro al dia de hoy no me entregan el dinero y me bloquearon la cuenta...



Dear salazaralfonso1189,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you please clarify when exactly was your account closed? Have you accumulated your winnings with or without an active bonus, please?

Have you tried contacting the casino regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Estimated 04.30.2022 I made a payment to the vulkan website of $8000 pesos being approved then I started playing and I had a profit of $50000 pesos for which I made a withdrawal of $47000 and they have only processed me. I had all the corresponding verifications to have no problems and yesterday the user was blocked for not paying.

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Estimada 30.04.2022 realice un pago a la web vulkan de $8000 pesos siendo aprobado luego empece a jugar y tuve una ganancia de $50000 pesos por lo q hice un retiro de $47000 y solo me han tramitado. Tenía todas las verificaciones correspondientes ñara no tener problemas y ayer me bloquearon el usuario para no pagar.

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If they don't want to pay, they can pay me the $8,000 I invested to play.

Best regards

Si no quieren pagar que me paguen los $8000 que inverti para jugar.

Saludos cordiales

Attention users do not play in this vulkan casino they are scammers mobster thieves

Atento usuarios no jugar en este casino vulkan son estafadores mafioso ladrones

Thank you for your reply, salazaralfonso1189. I’m very sorry but you haven’t answered all of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Good day

Could you clarify when exactly your account was closed? My account was closed on 02/05/22.

Have you accumulated your winnings with or without active bonus please?

No Active Bonus Accumulate Winnings

$47,000 Chilean pesos and my deposit to Vulkan was $8,000 Chilean pesos.

Have you tried contacting the casino regarding this issue? If I communicated before they would close my account through an online chat where they asked me for the identity card documents and address verifications

Selfie with the card also a photo of my bank account with which I sent everything and I had no response from my withdrawal.

Buen día

¿Podría aclarar cuándo se cerró exactamente su cuenta? Me cerraron la cuenta el dia 02/05/22.

¿Has acumulado tus ganancias con o sin bono activo, por favor?

Sin bono activo acumule las ganancias

$47000 pesos chilenos y mi deposito a vulkan fue de $8000 pesos chilenos.

¿Ha intentado ponerse en contacto con el casino con respecto a este problema? Si me comunique ante de me cerraran la cuenta por un chat en linea donde me solicitaron los documento carnet identidad verificaciones de domicilio

Selfie con el carnet tambien foto de mi cuento bancaria con la cual envie todo y no tuve respuesta de mi retiro.

Thank you,salazaralfonso1189. Have you received any confirmation regarding successful verification?

No information, they only blocked me so as not to pay the money earned, which is $47,000 thousand pesos....

Ninguna información solo me bloquearon para no pagar el dinero ganado que son $47000 mil pesos....

Hello everyone,

Thank you Vulkan Vegas Casino for shedding more light on this case.

salazaralfonso1189, I am sorry, but if you created more than one account and also activated bonuses on each of them, there is not much more we could do for you. Please, let me know if there is any additional information that would help us support you in this case, otherwise, I will be forced to reject this complaint.

Dear Vulkan Vegas Casino,

Could you please provide further information and supporting evidence that the player created more than one account? My email address is kristina.s@casino.guru. Thank you in advance.

Hello,

The requested proofs will be sent shortly.

Kind regards

Thank you VulkanVegas Casino for providing the required evidence.

salazaralfonso1189, the casino provided clear evidence supporting their claims. I am sorry, but we are not able to help you further in this case. Please, let me know if there is anything else I could do for you, otherwise, I will be forced to reject this complaint. Thank you for your understanding.

I give the money to those mobsters

Shameless ciper will take action I am already taking action on the matter so that they do not operate in Chile scamming.

Les regalo el dinero a esos mafiosos

Sinvergüenza ciper tomara medida ya estoy tomando carta en el asunto para que no operen en chile estafando.

I am sorry, but you breached one of the main online casino rules. We would really like to help, but it is impossible for us this time. I can only recommend that you always create only one account in each casino.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.