Vulkan Vegas Casino - Игрок испытывает задержку вывода средств.

Hi, I requested a withdrawal to my bank account on November 24. On the 26th, it showed as 'in progress', and I was told that it would take a maximum of 5 business days, or even sooner. However, more than 5 days have passed and I have not yet received my withdrawal. The online chat support gives the same response, saying they can't do anything and that the external provider will handle it and I will soon receive my winnings. In addition, they deducted 20% as I transferred 300 and they only let me withdraw 250. This is taking forever and they just keep repeating the same thing. I already completed the verification process long before my withdrawal request, so I don't understand the delay. What should I do about this prolonged withdrawal process?

Hola desde el 24 de noviembre he solicitado mi retiro a mi cuenta bancaria, el 26 salio en progreso y me dijeron que solo serian 5 dias habiles mas tardar o antes de los 5 dias habiles me llegaria, han pasado mas de 5 dias y nada que me llega mi retiro, los del chat en linea responden igual diciendo que ellos no pueden hacer nada que el proveedor externo se encargara y que pronto me llegaran mis ganacias, de paso que me quitaron el 20% porque transferi 300 y me dejaron retirar 250 se tardan una eternidad y solo dicen lo mismo, ya estoy verificado desde hace mucho antes de solicitar un retiro entonces no entiendo, que debo hacer porque se demora tanto mi retiro?

Dear Jesus_nishimoto,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Dear Jesus_nishimoto

Your request has been cancelled, since your bank is not accepting the payment.

Please kindly use a different withdrawal method.

Thank you for understanding.

Regards

ok I just requested my skrill account, do I still have to wait many days?

ok acabo de solicitar a mi cuenta de skrill, tengo que esperar igual muchos dias?

Dear Jesus_nishimoto

Please kindly confirm you received the money.

Thank you!

Yes, thank you very much, sorry.

Si, muchas gracias disculpen

Dear Jesus_nishimoto,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru