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I made a withdrawal of 280.00 brl, on 12/06/2022

I was given a deadline to receive it until 12/08/2022

but I didn't receive

I contact them via chat but they never solve my problem

Fiz uma retirada de 280,00 brl, no dia 06/12/2022

me deram um prazo para receber até o dia 08/12/2022

mas não recebi

entro em contato com eles via chat mas nunca resolvem o meu problema

Dear Lucasleis,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

If the withdrawal period is 14 days, why do you inform the 3-day period?

Se o prazo de retirada e de 14 dias por que vocês informam o prazo de 3 dias?

Hello all,

According to our records, the transaction f79374a9-788f-42d2-877a-a42f122e1685 was successfully finished on 06.12.2022 17:52:20 (UTC).

Dear Lucasleis

Have you received the money?

Kind regards

I didn't get the money

my PIX registered for withdrawal was

l9**5561@gmail.com

c6bank

such as the bank details sent were from this account

Which bank did you make the payment to?

Não recebi o dinheiro

meu PIX cadastrado para saque foi

l9**5561@gmail.com

c6bank

tais como os dados bancários enviados foram desta conta

qual banco vocês fizeram o pagamento?

Hello,

We'd like to confirm the following requisites were used for withdrawal:

l9**5561@gmail.com

"customerName": "Luca***********Leis", "bankAccount": "1422***9-3", "bankBranchCode": "0**1"

If the money did not reach your account, please contact our live support and report the issue.

Best regards

Thank you very much, Vulkan Vegas Casino team, for your assistance.

Dear Lucasleis,

Could you please advise if you contacted Customer Support as requested?

Dear Lucasleis,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.