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On July 21 I made a request for a withdrawal of money, having previously uploaded the necessary documents. I wrote to support. They always answer that you still have to wait. On August 17, they asked me to upload a photo of a bank card. I uploaded. And since then they only answer that you need to wait.

Dear sport4ever,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please forward the confirmation regarding successful account verification along with any relevant communication to petronela.k@casino.guru?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but six weeks is really a long time. Have you withdrawn any funds in the past from this casino?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

No, this was the first attempt to withdraw.

Thank you very much, sport4ever, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello there,

Thank you sport4ever for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask WagonBet Casino for their help in resolving this complaint. We would like to know why is this withdrawal taking as long as it is and if we can do anything to help make it quicker.

Thank you!

Dear sport4ever,

Thank you for your patience. I'll check the information with the finance department and get back to you!

Dear sport4ever,

The Finance Department processed the first withdrawal request.

First withdrawal received.

Dear sport4ever, Thank you very much for the update. We will keep this complaint open until you confirm all your withdrawals have been successful. Please keep me informed about any further developments.

I've been waiting for a week for a new withdrawal request to be processed.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear sport4ever, has there been any development to your case?

Thank you in advance!

No. I didn't receive the money. All emails are answered that I still need to wait.

As the casino stopped responding to our messages, I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Gaming Curacao Authority (info@gaming-curacao.com) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (peter.c@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Peter