Winnerama Casino - Аккаунт игрока заблокирован.

They closed my account and I don't know why I sent two emails and they don't answer me

Me cerraron la cuenta y no se por que e mandado dos emails y no me contestan

Dear Zeldea,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbours has opened an account from the same IP address or device as yours?

How long ago you have registered your account? Have you redeemed any promotional offers previously?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I don't remember when I opened the account ..... I haven't redeemed any offers .....

No me acuerdo cuando abri la cuenta..... no e canjeado ninguna oferta.....

No one has any other account

No nadie tiene ninguna otra cuenta

Thank you very much, Zeldea, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I would like to ask Winnerama Casino to join us and help us resolve the player's issue.

Hello,

We hope this message finds you well!

We regret to inform you that your account did not pass our Security filters. We have refunded your deposit, and the funds should be reflected in your account within 10-12 business days. We apologize for any inconvenience this may have created on your end.

Should you require any additional help or information, please do not hesitate to contact us at security [@] winnerama . com [typed together].

Kind regards,

Winnerama Casino

Dear Winnerama,

Could you please send us some kind of information on which you based your decision? Please send it to nikolas.b@casino.guru. Thank you in advance.

Dear Winnerama,

We haven't received any answer from you. Also I would like to ask the player to confirm if you have received your refund.

Hello no, unfortunately no, I'm waiting ........

Hola no por desgracia no, estoi esperando........

Hello, and now I have reviewed the winnerama message, will you return it to me or just the deposit of € 200?

Hola e revisado ahora el mensaje de winnerama las ganancis me la van devolver o solo el deposito de 200€?

Dear Zeldea,

You will most likely receive back only your deposit or last deposit. As the casino already said that it is processed, please have an eye on your account and let us know when you will receive the money.

They sent me this email, I don't understand what they want

me enviaron este email no entiendo lo que quieren

Hello, nobody answers?

Hola no contesta nadie?

Dear Zeldead,

We were waiting for the casino to unswer. Based on the e-mail you received, the casino is willing to pay you your money. All you need to do is to send them your bitcoin wallet address. Could you please advise if you have one or know how to create it?

If I have a bit coin account

Si tengo una cuenta de bit coin

Hello, is this what you need?

Hola es esto lo que nesesitan?

You have to send your BTC wallet address to the casino in order to process a withdrawal by them.

Hello my problem has been solved thank you very much greetings!

Hola mi problema a sido resuelto muchas gracias saludos!!!

Dear Zeldea,

Thank you for letting us know that your issue have been resolved, we glady hear it. Please do not hesitate to contact us if you will come across any trouble in the future. The complaint will now be closed as resolved.

Best regards,

Nick

Casino.guru