Wunderwins Casino - Баланс игрока уменьшен.

I won 80€ last night from instant roulette, made a withdraw and now when i log i i can see my withdraw has been canceled, and now theres 30€ missing completely from my balance. Live chat doesnt reply at all.

Dear CostiK,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Is your betting history available to you or can you request it from the casino? How long are you a player of the casino? Was this your first withdrawal? Is your account verified?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear CostiK,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.