24betting Casino - Выигрыш игрока не был зачислен.

I PLAY IN AVIATOR GAME IN 24 BETTING

I SELECTED AUTO MODE ON 1.5 AND AIRPLANE STOP ON 1.5 SO MY BETS STAKE AMOUNT IS 500 INR & AIRPLANE STOP ON 1.5 SO WHY NOT CREDIT WINNING AMOUNT OF 750 INR IN MY ACCOUNT.

( 500 INR + 250 INR = 750 INR)

Dear ridham,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to nikolas.b@casino.guru? Please advise the exact time of the incident.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

I share screenshot of my auto bets

Hello ridham,

I'm sorry but the screenshot you provided can't be considered as any kind of proof as it does not contains any detail - it simply shows a bet without any outcome of it.

Any time you are not proper giving answers

Hello ridham,

I'm sorry but I do not understand your last post. Is it possible to forward your full betting history to nikolas.b@casino.guru - preferably in excel format if the casino allows you to download it that way.

Dear ridham,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.