Betador Casino - Вывод средств игрока был отложен.

I deposited 290 USDT

But I applied for 2 withdrawals, and the casino didn't give me the money

I waited for more than a month for the last withdrawal, but couldn't withdraw the money

I contacted the online customer service, but I couldn't use this function {I could contact them before, but I couldn't contact them after applying for withdrawal}

My casino account successfully completed KYC

I sent an email, but the casino didn't reply, and I couldn't contact the casino at all

I hope you can help recover the money!

Dear Telegram-dao998123,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

From the screenshots you provided us with, it seems that both of your withdrawal requests were canceled. Did you ask for cancellation or did the casino canceled them?

Have you received any email or any explanation after your withdrawal requests were canceled?

Have you accumulated your winnings with or without an active bonus?

Could you please specify what types of games you played? Were they slots, live casino games, or did you participate in sports betting?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

After waiting for more than a month, the casino did not give me the money. I cancelled the withdrawal!

The casino did not provide any information after the cancellation

No bonus

Participate in sports betting

Have you submitted any new withdrawal requests in the meantime? Please understand that if there are no withdrawal requests in your casino account and you are not waiting for any payment, I am not sure how we can assist you.

There are attempts to withdraw again

What is the current status of your withdrawal requests?

Is the casino investigating your withdrawal requests or have they been approved?

No response from the casino! I told you before this!

Withdrawal not approved

Thank you very much, Telegram-dao998123, for providing all the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Telegram-dao998123, 

My name is Katarina, and I will be assisting you in solving this case.

I will now contact Betador Casino outside this complaint thread and let you know any new information once I receive it.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Telegram-dao998123, 

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

Normally, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case and we were left alone in our attempt to solve this issue.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review. 

The casino can reopen this complaint anytime.