Betlive Casino - Игрок считает, что с его счета украли средства.

This casino stole 290.45 euros from me. I requested a withdrawal of 500 and the rest of the money I had in the account on 09/15/2024, and today, 09/17/2024, I see they paid me, but the remaining money I had in the account has disappeared, and the account is at 0. I checked the transaction history, and there is a transfer made with the remaining balance from my account. I think those handling the withdrawals tampered with my account.

este casino me robo la cantidad de 290,45 euros, pedi un retiro de 500 y el resto del dinero que tenia en la cuenta el dia 15-09-2024 y hoy dia 17-09-2024 veo que me han pagado pero el dinero restante que tenia en la cuenta ha desaparecido y la cuenta esta en 0. entre a ver el historial y hay una transferencia que hicieron del saldo restante que tenia en el cuenta, creo que los que se encargan de hacer los retiros han metido mano en mi cuenta.

Dear 1bazat,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betlive Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 
• Have you contacted casino support and asked for an explanation? With what result?
• Could you please share a screenshot of what you can see in the transaction history in your player profile?
• Post the information here or send it to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas