Betstarexchange Casino - Бонус игрока не был зачислен.

I have registered for loss bonus for the week 30th Oct to 05 Nov, and i have incurred 14000 loss on particular week, in this week when i have asked for loss bonus of last week in the beginning casino told am not eligible later when i asked for the reason then again they informed me that am eligible and wait for 24 hours i will receive loss bonus, but when i asked today again they are telling am not eligible. I have taken screenshot of all conversation and it clearly shows how betstar is cheating the people.

Hello nishchai,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betstarexchange Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you ever receive a similar bonus in the past? When was the last time you spoke to the casino and what was it about? Can you please forward the chat where the casino claimed that you are not eligible for the bonus?

Looking forward to your answer.

Regards,

Nick

Dear sir am using the account from past many years and many times i have received loss bonus, recently last month also i have received loss bonus. This time they claimed that iam not eligible and when i asked the reason for not eligible then they told am eligible and asked me to wait for 24 hours to receive bonus. But again later told am not eligible

I have attached all the conversation kindly check

Hello nishchai,

Would it be possible to forward your deposit and betting history from the week you were supposed to get the loss bonus to nikolas.b@casino.guru?

Sure i have forwarded to you. Kindly check and do the needful

Hello nishchai,

Thank you for the forwarded screenshots. However, there are bets visible only for 1 day from the whole week. Isn't it possible to forward it from the whole week and in PDF format for better transparency?

I have played only 1 day in that particular week

Betstar customer support clearly told that i was eligible for that week and i have taken screenshot fot the same later they changed their word

Hello nishchai,

Before we would process further, can you please forward your deposit and withdrawal history to the same e-mail address? Did you withdraw any amount of money from the week you requested for the loss bonus?

I have mailed you deposit and withdrawal history. And i have not made any withdrawal for particular week i.e 29 October to 5 November

Thank you nishchai for all the provided evidence. As it is still unclear whether you were eligible for the bonus or not it would be best to try to ask it directly from the casino. I will now forward your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello nishchai,

I'm Michal and I have taken over your complaint. I have reviewed your case and I will contact the casino to shed more light on this matter.

We would like to invite Betstarexchange Casino to join the conversation.

Dear Betstarexchange Casino,

Could you kindly clarify whether the player is eligible for the bonus or not? If not, could you please specify the reason, as the information provided by the live chat operator to the player appears unclear.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Whatever effect on casino they will never stop cheating

Dear nishchai,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue were unsuccessful. There is not much that can be done now without the casino's cooperation.

Betstarexchange Casino has several cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino.

I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

We can only recommend you to take a moment and read a review of each casino before you start playing in the future and only play in licensed casinos with a good rating.

We wish we could be of more help.

Best Regards

Michal

Casino Guru

The casino can reopen this complaint anytime.