Brango Casino - Игрок заявляет о задержке выплат.

I went to withdraw my 553.06 and it disappeared. I went to customer service and was told it was double spending but no one would explain what that was. I then found out what it was but my deposit cleared the blockchain just fine . They gave me back my 200 deposit but they owe me the difference. And then they made me play the money again with a play through. This is a pure scam by casino Brango. Please help. I have uploaded the blockchain which shows that my deposit cleared.

Thank you in advance.

Karen

Dear kgthomas,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

This is not about a withdrawal that hasn’t been paid. It’s about double spending and being accused of it when the deposit cleared the blockchain.

This should be looked at immediately!!

Please review immediately- this is about a scam by Brango

I have spoken with reps from other casinos and they all said that what Brango did was wrong

Dear kgthomas,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear kgthomas,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.