CatCasino - Игрок не может снять свой бонусный выигрыш.

Here on the site it doesn't say that you need to make a deposit to be able to access the money won in the free spins, the site even says that the maximum bet is 5 euros, that's the question, how am I going to bet more than 5 euros if not can i use a penny from the bonus?

Aqui no site não diz que é necessário fazer um depósito para conseguir ter acesso ao dinheiro ganho nas free spins, inclusive o site diz que a aposta máxima é de 5 euros, aí fica a questão, como eu vou apostar mais que cinco euros se não posso usar um centavo do bônus?

Dear Arcain,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Let me ask you a few more question before we would try to contact the casino. Are you verified in the casino? Have you made any deposit into the casino before? How did you find out that you need to deposit to withdraw your winnings? Please note, that it's usualy required to deposit before making a withdrawal request as the casino needs to verify your payment mentod/provider. Also please, forward any additional proof or conversation with the casino to nikolas.b @casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Nick

What happened was that you here on the site did not provide the correct information, I did not make a deposit, it is that here on the site it is not stated that the rollover is only valid if it is wagered with real money, there is still information that if we bet more than five euros with the bonus money we will lose the bonus, but it is impossible to play with the bonus money, it is locked, only if you have access to it with the Rollover done with balance. It's just that I won 500 euros with the razor shark rounds, it only made me dream ahahahah but that's ok, let's go, nothing to be done, it was just incorrect information on the site.

See you

O que ocorreu foi que vocês aqui do site não forneceram a informação correta, não realizei depósito, é que aqui no site não consta que o rollover somente vale se for apostado com dinheiro real, ainda existe a informação de que se apostarmos mais que cinco euros com o dinheiro do bonus nós perderemos o bônus, mas é impossível jogar com o dinheiro do bônus, ele fica trancado, somente se tem acesso a ele com o o Rollover feito com saldo. É que ganhei 500 euros com as rodadas no razor shark, só me fez sonhar mesmo ahahahah mas tudo bem, vamos nessa, nada a ser feito, foi somente uma informação incorreta do site.

até mais

Unfortunately if you can't bet over 5€ with bonus money means that if you have any active bonus, you are not allowed to bet above that amount. So even if your real money is deducted first, it still counts as bonus money.

We also try to update our casino list and bonuses as often as possible but some rules might change weekly and it's sometimes impossible to run through all available bonuses so it's recommended to always read the bonus terms on the site too as they might differ from information given by us.

I'm glad you contacted us anyway and feel free to contact us anytime you will have some issue with any online casino, we will gladly try to help you. If there isn't anything we can do at the moment, the complaint will be rejected.

The complaint will be now rejected.