CatCasino - Запросы игроков на вывод средств задерживаются.

Since the 11th, I have been trying to withdraw funds, but the requests keep getting canceled and the money hasn't arrived. It's now the 13th and still no funds! Support is unresponsive and either can't provide any information or they simply disconnect the chat.

С 11 числа деньги ставлю на вывод, не приходят заявки отменяют, сегодня уже 13 число деньги так и не поступили! Поддержка молчит ни чего сказать не может, либо просто отключают чат

Dear evgenii08011997,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina