CrownPlay Casino — общее обсуждение (Страница 12)

Hello, I received an email today from the support

,, Thank you for contacting our CrownPlay customer service.

Please note that our finance department is aware of the payout delay as we are delaying all payouts due to high volume of requests.

There is no need to worry, the payout will go through, it might just take a little longer than expected.

𝐄𝐒 𝐢𝐬 𝐯𝐨𝐧 𝐡𝐚𝐧𝐬𝐭𝐞𝐫 𝐖𝐢𝐜𝐡𝐭𝐢𝐠𝐤𝐞𝐢𝐭, 𝐳𝐮 𝐛𝐞 𝐫𝐞𝐫𝐭𝐢𝐠𝐞𝐧, 𝐝𝐚𝐬 𝐚𝐥𝐥𝐞 𝐙𝐚𝐡𝐥𝐮𝐧𝐠𝐬𝐭𝐫𝐚𝐧𝐬𝐚𝐤𝐭𝐢𝐨𝐧𝐞𝐧, 𝐞𝐢𝐧𝐬𝐜𝐡𝐥𝐢𝐞𝐬𝐬𝐥𝐢𝐜𝐡 𝐄𝐢𝐧𝐳𝐚𝐡𝐥𝐮𝐧𝐠𝐞𝐧 𝐮𝐧𝐝 𝐀𝐮𝐬𝐳𝐚𝐡𝐥𝐮𝐧𝐠𝐞𝐧, 𝐝𝐞𝐛𝐥𝐢𝐜𝐡 𝐯𝐨𝐧 𝐝𝐞𝐧 𝐙𝐚𝐡𝐥𝐮𝐧𝐠𝐬𝐚𝐧𝐛𝐢𝐞𝐭𝐞𝐫𝐧 𝐛𝐞𝐞𝐢𝐧𝐟𝐥𝐮𝐬𝐬𝐭 𝐰𝐞𝐫𝐝𝐞𝐧 𝐤𝐚𝐧𝐭, 𝐰𝐚𝐬 𝐭𝐡𝐞 𝐚𝐧𝐝𝐞𝐫𝐠𝐞𝐬𝐞𝐡𝐞𝐧𝐞𝐧 𝐕𝐞𝐫𝐲𝐨𝐮 𝐠𝐞𝐫𝐮𝐧𝐠𝐞𝐧𝐧.,,

that's what they wrote to me

Hallo ich habe heute eine email erhalten von den Support

,, Vielen Dank, dass Sie sich an unseren CrownPlay Kundendienst gewendet haben.

Bitte beachten Sie, dass unsere Finanzabteilung über die Verzögerung bei der Auszahlung informiert ist, da wir aufgrund vieler Anfragen alle Auszahlungen verzögern.

Es gibt keinen Grund zur Sorge, die Auszahlung kommt durch, es könnte nur ein wenig länger dauern als erwartet.

𝐄𝐒 𝐢𝐬𝐭 𝐯𝐨𝐧 𝐡𝗼̈𝐜𝐡𝐬𝐭𝐞𝐫 𝐖𝐢𝐜𝐡𝐭𝐢𝐠𝐤𝐞𝐢𝐭, 𝐳𝐮 𝐛𝐞𝐫𝘂̈𝐜𝐤𝐬𝐢𝐜𝐡𝐭𝐢𝐠𝐞𝐧, 𝐝𝐚𝐬𝐬 𝐚𝐥𝐥𝐞 𝐙𝐚𝐡𝐥𝐮𝐧𝐠𝐬𝐭𝐫𝐚𝐧𝐬𝐚𝐤𝐭𝐢𝐨𝐧𝐞𝐧, 𝐞𝐢𝐧𝐬𝐜𝐡𝐥𝐢𝐞𝐬𝐬𝐥𝐢𝐜𝐡 𝐄𝐢𝐧𝐳𝐚𝐡𝐥𝐮𝐧𝐠𝐞𝐧 𝐮𝐧𝐝 𝐀𝐮𝐬𝐳𝐚𝐡𝐥𝐮𝐧𝐠𝐞𝐧, 𝐞𝐫𝐡𝐞𝐛𝐥𝐢𝐜𝐡 𝐯𝐨𝐧 𝐝𝐞𝐧 𝐙𝐚𝐡𝐥𝐮𝐧𝐠𝐬𝐚𝐧𝐛𝐢𝐞𝐭𝐞𝐫𝐧 𝐛𝐞𝐞𝐢𝐧𝐟𝐥𝐮𝐬𝐬𝐭 𝐰𝐞𝐫𝐝𝐞𝐧 𝐤𝗼̈𝐧𝐧𝐭𝐞, 𝐰𝐚𝐬 𝐳𝐮 𝐮𝐧𝐯𝐨𝐫𝐡𝐞𝐫𝐠𝐞𝐬𝐞𝐡𝐞𝐧𝐞𝐧 𝐕𝐞𝐫𝐳𝗼̈𝐠𝐞𝐫𝐮𝐧𝐠𝐞𝐧 𝐤𝐚𝐧𝐧.,,

das haben die mir geschrieben

I understand that this is frustrating; however, from such a response, there is not much else to conclude. Let's just say the casino management should use every tool to deal with the delay as soon as possible. For example, paying a porting of the sum straight away so the players may feel less stressed. Not sure whether this is applicable since if the heavy workload seems to be the only reason, dividing withdrawals could cause even worse delay,...

Well, these situations are challenging for both sides I guess. 🙁 I hope it won't last very long!

I have no idea, the money is still being processed. The site is so dubious, no joke. I've been waiting for my money for almost a month and not even a reply.

Keine Ahnung das Geld ist immer noch in Bearbeitung. Die Seite ist so unseriös ohne Witz fast Monat warte ich auf mein Geld und nicht mal Antwort

In this case, I really hope that our team will be able to help and solve your complaint as soon as possible.

Is this your first withdrawal request there?

Good morning, no there’s nothing on it…

Guten Morgen, nein ist nichts drauf …

Yes, this is my first withdrawal request. I don't know what to do next. The money status is still pending.

Ja das ist meine erste Auszahlungsantrag. Ich weiß nicht mehr weiter was ich machen soll. Das Geld Status steht immer noch in Bearbeitung.

Try to stay patient, please, and our complaint team will do everything possible to get this solved.

All right, thank you very much.

Alles klar vielen Dank.

I have a balance of 5000 euros stuck on the site. they keep putting off paying it. always exchanging emails. i need help urgently.

Tenho saldo de 5000 euros presos no site. continuam a adiar pagar. sempre na troca de emails preciso de ajuda urgentemente.

That sounds really stressful, having such a large balance stuck and getting vague replies is definitely not okay.

Also, just to better understand your case, how long have you been waiting for the withdrawal so far?

Has the casino given you any specific reason or timeline for the delay?

Once we have a bit more info, we’ll do our best to assist you!

I've been getting those answers for 2 months now. No. You simply have to make the withdrawal manually and they keep putting it off over and over again. They've already asked me for several cryptocurrency wallets which I've facilitated and they're still taking their time. Yes, please help.

Faz 2 meses que estou a receber essas respostas. Não. Simplesmente tem que fazer o saque manual e estao a adiar vezes sem conta. Já me pediram várias carteiras de cryptomoeda as quais facilitei e mesmo assim estão demorando. Sim agradecia uma ajuda por favor.

Just to clarify, did the casino ask you to create and provide several cryptocurrency wallets, and despite that, they still haven’t processed your withdrawal? That sounds very concerning, particularly if they’ve been delaying things over and over again.

At this point, since it’s already been such a long wait without any resolution, I’d strongly recommend submitting a formal complaint with us. Our team can look into the matter further and try to help you get this resolved.

Wishing you the best of luck, hopefully we can help move things forward for you. 🙂

yes that's right. i'm trying, can you show me where i can file a complaint with crownplay? i can't find the casino on your website.

sim isso mesmo. estou a tentar, pode me mostrar onde posso apresentar queixa na crownplay? nao encontro o casino no vosso site.

Complaint you can open here on this link ⬅️

If you can't find the casino, did you type it in search bar and nothing showed up? You can choose some other casino and in the text write the one you have problem with. Our team will fix it in the complaint.