Ignition Casino - Аккаунт игрока заблокирован.

I was playing my first rounds of slots ever before planning to hop on a little bit of poker. I ended up hitting a pretty insane spin for $975 and attempted to cash out. When I woke up this morning my transfer request was denied and my account was disabled. I thought it smelled a little too good to be true.

Dear Jackson,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you accumulated your winnings with or without an active bonus? Have you made any successful withdrawals before?

Have you been informed about the reason for closing your account? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

Although I have not tackled the withdrawal problem I did contact the casino and got access to my funds. Planning on creating a player voucher and having a friend cash out because I don’t want to risk this again.

Thank you for your reply, Jackson. Could you please clarify your last sentence? Do I understand correctly that you will try to withdraw your funds to your friend's payment method?

Dear Jackson,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.