Nomini Casino - Игрок заявляет о задержке выплат.

My payout is still pending and I'm constantly being comforted by customer service. I've read a lot of bad reviews about the payout, please help me.

Meine auszahlung steht immernoch auf ausstehend und ständig werde ich vom kundenservice vetröstet habe schon viele schlechte bewertungen gelesen was die auszahlung betrifft bitte helft mir.

Dear Maria1997,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I'm still put off with the excuses I should wait I'll probably never get my money

Ich werde immernoch mit den ausreden vertröstet ich soll warten ich werde wohl mein geld nie erhalten

Nothing has been processed yet

Es wurde immernoch nix bearbeitet

Can you please help me to get my payment

Können sie mir bitte helfen dass ich meine auszahlung bekomme

If solved have received that money

Falls gelöst habe dass geld erhalten

Maria1997, I apologize, but I do not understand your last message. Could you please elaborate? Have you already received your winnings?

you can close this case i just received my winnings thank you

Sie können diesen fall schließen ich habe gerade meine gewinne erhalten dankeschön

Awesome news, Maria1997. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.