PlaySQR Casino - Счет игрока закрывается, а выигрыши конфискуются.

i deposited i played i won, after that they blocked my account saying they were leaving brazil, and they didn't give me my money back

eu depositei joguei ganhei, depois disso eles bloquearam minha conta dizendo que ia sair do brasil, e n devolveram meu dinheiro

Hello diegosdsdaf,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with PlaySQR Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

My account was already verified, everything was verified email number proof of residence and identity! I tried to contact them in December and they canceled it saying to withdraw by Pix, I withdrew it and they returned it, and one day they said they were going to leave Brazil and they didn't release my money at all!

Minha conta já estava verificada, tudo verificado email número comprovante de residência e de indentidade! Tentei contanto em dezembro sacava les cancelava dizendo para sacar por Pix, eu saquei ele devolvia, e chegou um certo dia que eles disse que ia sair do brasil e não liberaram meu dinheiro de jeito nenhum!

Dear diegosdsdaf,

The casino informed us previously they cannot share any players-related information, nor players' activity details or internal processes details with 3rd party, so we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way. Unfortunately, we are not able to force the casino to cooperate in resolving the complaints, and they likely do not want or cannot provide us with the necessary data due to its strict internal policy and GDPR. There is not much that can be achieved without cooperation from the casino's side.

However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I wish I could be of more help. I sincerely hope you will not come across a problem like this again.

Best regards,

Nick