Rollbit Casino - Вывод средств игрокам заблокирован из-за ложных обвинений в несанкционированном доступе к аккаунту.

False Allegations of Multiple Accounts Preventing Withdrawals

I recently became aware of a concerning issue with Rollbit. After several interactions with their customer support, it became clear that they are falsely accusing users of having multiple accounts. THIS TACTIC seems to be used as a way to prevent users from withdrawing their funds.

Despite providing all necessary information to prove the legitimacy of my account, Rollbit continues to block withdrawals under the unfounded claim that I have multiple accounts linked. This is a clear violation of user rights, and it feels like a deliberate attempt to deny access to funds.

I am deeply frustrated with the lack of transparency and customer support from Rollbit, and I urge others to be cautious when using this platform. If you encounter similar issues, be prepared for a prolonged and unhelpful process.

Hello djekara3d,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rollbit Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when is your account fully verified?
• Does anybody else from your household owns an account in the casino?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

My account on Rollbit is:

username: Kaj****

email: djeka***@gmail.com (I made a mistake when I wrote jovandjekic1994@gmail.com)

1)I think at 31 or 30.03.2025

2)I checked my every mail, I never registered with any other account, I'm sure 100%. I asked them do they think any other betting site because I'm registered on other sites. They said no, that I have more accounts on their site! Also, I'm the only one who is betting from my house.

3)Last time I talked with them, I asked them to respond to my emails about these lies and asked them to give me details or evidence about that. They just keep saying "give us accounts", my response is "I can not because I haven't".

Also, I'm trying to do as much as I can to damage their reputation. I contacted CGB also.

If you have any more questions, I'll be happy to answer them.

Thank you djekara3d for all the information provided. To gather additional evidence from the casino, I will now forward your complaint to my colleague Pavel (pavel.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Don't get me wrong, but we can skip the questions when the casino comes up about whether I sent an email to complain etc.

I have done absolutely everything to reach them:

Social Network X,

Email,

Support.

I absolutely stand behind all the allegations that I only have one account and that this is a tactic by this casino to take people's money. We can notice a huge number of complaints from people on other casino rating platforms.

Hello, djekara3d! Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem. I would like to invite the casino to give them a chance to explain their side of the situation. In case of player's breach of terms and conditions, please, send the relevant evidence to my e-mail: pavel.k@casino.guru. It will not be shared with anyone, including the player. Thank you!

I have to share with you that they responded to the second email sent for complaints.

When I asked why they didn't respond to the first one (2.4.2025), I think they said they read emails starting with the most recent :D.

Now I'm waiting for a couple of days.

The casino is a complete joke.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

How much will the casino's rating drop if it doesn't show up?

I cannot say for sure, but it would not be very much, given the disputed amount size. I have contacted them again right now using different communication channel.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will close the complaint as "unresolved" which will decrease the casino rating. I understand this isn't a satisfactory solution to your issue. However, the change in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. Also, The casino's license does not have any customer complaint services but you can still try to contact them via this e-mail: info@gcb.cw. Please let me know if you need help with anything regarding the case or if casino will try to contact you (pavel.k@casino.guru). I am sorry I could not be of more help.

Best regards,

Pavel K

Casino Guru Team