Spinanga Casino - Запрос игрока на вывод средств задерживается.

Hello, my withdrawal request was canceled without my consent. I have submitted a new withdrawal request. They told me that, coincidentally, there was an error created by the provider! Funny how these issues don't arise when depositing, but when you make a withdrawal request, all the problems in the world surface. The level of reliability and security is not high at all. They always try to make you lose everything! And here I am, still waiting for my withdrawal, hoping it won't be canceled without reason. The level of reliability is very low, far from high!

Salve, mi è stata annullata la richiesta di prelievo senza il mio consenso, ho rifatto la richiesta di prelievo nuovamente. Mi hanno detto che, guarda caso, c'è stato un errore creato dal provider! Guarda un po' quando si deposita non si creano tutti questi problemi ma quando fai la richiesta di prelievo vengono fuori tutti i problemi del mondo. Il livello di affidabilità e sicurezza non è per niente alto. Ci provano sempre a farti perdere tutto! E sono ancora qua che aspetto il mio prelievo, con la speranza che non me lo annullano senza motivo. Il livello di affidabilità è bassissimo, altro che alto!

Dear Gambleroppo, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you please specify when exactly you made your current withdrawal request?

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika