Superb Casino - Вывод игрока задерживается более чем на месяц.

Hello,

I requested a withdrawal of 100 euros via crypto withdrawal on February 28th.

Unfortunately, after 7 days I still have not received any funds, even though the casino's terms and conditions state that withdrawals are processed after 48 hours.

Of course, I have already contacted support, but they only give me copy and paste answers.

Since this is a crypto withdrawal, it simply shouldn't take that long.

Hallo,

ich habe am 28.02. eine Auszahlung in Höhe von 100 Euro per Crypto Auszahlung beantragt.

Leider habe ich nach 7 Tagen immer noch keine Gelder erhalten, obwohl in den AGBS des Casinos steht, das Auszahlungen nach 48 Stunden bearbeitet werden.

Ich habe mich natrürlich schon an den Support gewandt, aber hier wird man nur mit Copy und Paste Antworten abgespeist.

Da es sich um eine Crypto Auazahlung handelt, darf es einfach nicht so lange dauern.

Dear markster332,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

Could you please forward a screenshot of your withdrawal request to tomas@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards,

Tomas

Dear markster332,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.